Contact Centre Supervisor

About the RoleWe are seeking a motivated Customer Service Representative to join our team and provide outstanding service to our valued customers.Key Responsibilities:Manage service level of all customer service aspects of the HIA Customer Contact Centre and Lost Property Office.Conduct complaint investigations followed by recommendations and/or...

About The JobThis is an exciting opportunity to join our dynamic team as a Customer Experience Management Specialist. You will be responsible for designing and implementing efficient Contact Centre systems and processes to enhance customer satisfaction and loyalty.Key Responsibilities Include:Developing and implementing business continuity plans to ensure...

About The JobThis is an exciting opportunity to join our dynamic team as a Senior Operations Officer – Technology. You will be responsible for designing and implementing efficient Contact Centre systems and processes to enhance customer satisfaction and loyalty.Key Responsibilities Include:Designing and implementing business continuity plans to ensure...

About The RoleWe are currently recruiting for a highly skilled Senior Operations Officer – Technology to join our team in Doha. As a key member of our Customer Contact Centre, you will be responsible for supporting the implementation, administration and management of integrated global Contact Centre software applications.Key Responsibilities...

**About the role** We are recruiting for Product Manager for Customer Contact Centre based in Doha, Qatar. **Your specific responsibilities include**: - Owns the development of the product roadmap by being passionate about user pain points and defining the strategy and initiatives to solve for those pain points. - Continuously analyses customer...

**We are looking to hire a contact center agent to our dynamic team,** - Call and inform patient’s clinic appointment schedule, answering questions, and providing information. - Maintain good communication skill in the clinical area. - Maintain professional relationship with the team and engaging in self-development activities by attending various training...

About UsWe are a leading Service Delivery Executive who is responsible for leading the execution of the strategy in collaboration with other departments (HR, OPS, Technology, Finance). As a key member of our team, you will drive culture change and create a framework for the implementation of Lean and Six Sigma initiatives.Your primary focus will be on...

Are you friendly and personable? Do you have a passion for customer service? We’re on a mission to make sure everyone who uses Vodafone knows there will always be someone on the other end of the line. Someone who can help, listen to their issues, and make them feel valued. We’re aware that our contact centre staff can really make a difference to our...

About The RoleWe are currently recruiting for Senior Operations Officer – Technology for Customer Contact Centre in Doha.As Senior Operations Officer, you will be responsible for supporting the implementation, administration and management of integrated global Contact Center software applications. You will be responsible for the implementation of...

About the role:Hamad International Airport is a dynamic and innovative aviation company dedicated to delivering exceptional customer experience. We are seeking a motivated Contact Centre Officer (Arabic Speaker) to join our team and play a pivotal role in providing outstanding service to our valued customers.Responsibilities:Manage service level of all...

About the role: Hamad International Airport is a dynamic and innovative aviation company dedicated to delivering exceptional customer experience. We are seeking a motivated Contact Centre Officer (Arabic Speaker) to join our team and play a pivotal role in providing outstanding service to our valued customers. - Manage service level of all customer service...

**About the role**: We are looking for Customer Services Agent - German Speaker from Namibia, with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Centre located in Doha, Qatar. As a Customer Services Agent, you will provide service excellence to Qatar Airways customers through telephone, ensuring that customer...

Job SummaryWe are seeking colleagues who can perpetuate a culture of modern design and exceptional service, with a passion for delivering outstanding customer-tailored experiences.As Guest Service Officer – Communications Centre, you will be responsible for creating a welcoming experience for our guests through helpful and exceptional service, answering...

**About the role** We are looking for Customer Services Agent with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Centre located in Doha, Qatar. As a Customer Services Agent, you will provide service excellence to Qatar Airways customers through telephone, ensuring that customer satisfaction is optimized in every...

**Experience: 8+ years**: Experience : Minimum 8 years relevant experience in which minimum 2 years in a lead role managing teams. Ability to commute/relocate: - Doha: Reliably commute or planning to relocate before starting work (required) **Experience**: - Manual Testing: 8 years (required) - Contact center Domain: 8 years (required)

We are looking for experienced Arabic tales sales agent to contact potential and existent customers by phone to provide excellent customer service, keep the departments running in efficient manner **Responsibilities**: manage outbound calls Answer and direct phone calls Identify customers’ needs, clarify information, research every issue and provide...

About the role: We are currently recruiting for Senior Operations Officer - Technology for Customer Contact Centre in Doha. **Your specific responsibilities include**: - Analyze as-is processed and perform gap analysis, subsequently derive the to-be processed and prepare business requirements for features and functionalities required in the IT software for...

**We are looking to hire a qualified Contact Center Agent to join our dynamic team.** - Be responsible for managing all operational aspects of team members involved in the delivery of front-end or contact center customer service, including customer service agents & work schedules. - Take ownership for resolving customer inquiries and complaints promptly and...

We are looking for a highly motivated Guest Experience Supervisor to lead our food and beverage team at City Centre Rotana Doha. As an Assistant Outlet Manager, your primary goal will be to deliver exceptional guest experiences and drive business success.Key Accountabilities:Manage employee timetables according to forecasts and staffing ratios.Ensure...

Purpose: Highly Qualified & experienced leader to perform remarkable service delivery of telco Contact CentreContext: Working closely with the customer in terms of service delivery, maintaining customer relation, resolving gaps in BAU operations.Role Accountabilities:Developing and improving customer interaction and voice response systems; designing user...