Contact Centre Supervisor

**About the role** We are recruiting for Administration Coordinator within Contact Centre department to be based in Doha, Qatar. The successful applicant will be providing administration support for the smooth functioning of the Contact Centre department on a daily basis. You will be performing secretarial duties, which require the handling of confidential...

**About the role**: We are currently recruiting for Senior Operations Officer - WFM for Customer Contact Centre. **Your specific responsibilities include**: - Forecast volumes of voice/non-voice activities both short-term and long-term. - Review forecasts on an intra - daily, weekly, monthly and annual basis for all workgroups, and compare actual results...

Be part of the 5-star team. Grow and develop your career through this opportunity. We are looking for Agents to join our team for **Qatar Airways Doha Contact Centre in Qatar**. This is an exciting opportunity to explore and be part of the Aviation industry. Your specific responsibilities will include: - Respond professionally to in-bound calls from...

**About the role** We are recruiting for Product Manager for Customer Contact Centre based in Doha, Qatar. **Your specific responsibilities include**: - Owns the development of the product roadmap by being passionate about user pain points and defining the strategy and initiatives to solve for those pain points. - Continuously analyses customer...

**We are looking to hire a contact center agent to our dynamic team,** - Call and inform patient’s clinic appointment schedule, answering questions, and providing information. - Maintain good communication skill in the clinical area. - Maintain professional relationship with the team and engaging in self-development activities by attending various training...

Are you friendly and personable? Do you have a passion for customer service? We’re on a mission to make sure everyone who uses Vodafone knows there will always be someone on the other end of the line. Someone who can help, listen to their issues, and make them feel valued. We’re aware that our contact centre staff can really make a difference to our...

**About the role**: We are currently recruiting for Senior Operations Officer - Technology for Customer Contact Centre in Doha. **Your specific responsibilities include**: - Analyze as-is processed and perform gap analysis, subsequently derive the to-be processed and prepare business requirements for features and functionalities required in the IT...

About the role: Hamad International Airport is a dynamic and innovative aviation company dedicated to delivering exceptional customer experience. We are seeking a motivated Contact Centre Officer (Arabic Speaker) to join our team and play a pivotal role in providing outstanding service to our valued customers. - Manage service level of all customer service...

Guest Service Centre Supervisor at The Plaza Doha LXR Hotels & Resorts **Guest Service Centre Supervisor**: A **Guest Service Centre Supervisor** is responsible for leading the Guest Service Centre team in processing all incoming and outgoing calls accurately and courteously while maintaining the highest level of guest satisfaction and team...

About the role: Hamad International Airport is a dynamic and innovative aviation company dedicated to delivering exceptional customer experience. We are seeking a motivated Contact Centre Officer (Arabic Speaker) to join our team and play a pivotal role in providing outstanding service to our valued customers. - Manage service level of all customer service...

**About the role** We are looking for Customer Services Agent with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Centre located in Doha, Qatar. As a Customer Services Agent, you will provide service excellence to Qatar Airways customers through telephone, ensuring that customer satisfaction is optimized in every...

**Experience: 8+ years**: Experience : Minimum 8 years relevant experience in which minimum 2 years in a lead role managing teams. Ability to commute/relocate: - Doha: Reliably commute or planning to relocate before starting work (required) **Experience**: - Manual Testing: 8 years (required) - Contact center Domain: 8 years (required)

**Job Details**: Job title: Call Centre Manager Terms: Full time. Location: Office no 502, Al Jazeera Tower, West Bay, Doha, Qatar **About the Job**: The Call Centre Manager will oversee the daily operations of **Experts Collection Solutions** **LLC** call centre, ensuring efficient service delivery, high customer satisfaction, and adherence to company...

We are looking for experienced Arabic tales sales agent to contact potential and existent customers by phone to provide excellent customer service, keep the departments running in efficient manner **Responsibilities**: manage outbound calls Answer and direct phone calls Identify customers’ needs, clarify information, research every issue and provide...

Guest Service Centre Agent A Guest Service Centre Agent is responsible for processing all incoming and outgoing calls accurately and courteously. **What will I be doing?** A Guest Service Centre Agent contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards: - Process all incoming and outgoing...

**We are looking to hire a qualified Contact Center Agent to join our dynamic team.** - Be responsible for managing all operational aspects of team members involved in the delivery of front-end or contact center customer service, including customer service agents & work schedules. - Take ownership for resolving customer inquiries and complaints promptly and...

**About the role**: We have embarked on an exciting digital transformation journey to leverage technology as a key business differentiator and a competitive advantage. We are redesigning and reinventing our business processes for sustainable digital future. We are experimenting with new technologies, techniques, and approaches to achieve our business...

**University of Doha for Science and Technology (UDST) - Profile**: University of Doha for Science and Technology (UDST) is the first national applied University in the State of Qatar, offering applied Bachelor’s and Master’s degrees in addition to certificates and diplomas. UDST has over 50 programs in the fields of Engineering Technology, Business...

We are recruiting for Lead Quality Agent to be based in Doha, Qatar. The successful applicant will ensure proper and effective utilization of manpower resources to maximize efficiency and achieve predefined KPI’s. You will coordinate with all departments to maintain Service Level and ensure targets are achieved. You possess strong responsibility to...

A Guest Service Centre Agent is responsible for processing all incoming and outgoing calls accurately and courteously. **What will I be doing?** A Guest Service Centre Agent contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards: - Process all incoming and outgoing calls accurately and...