Officer Customer Care Call Center

Business Unit: QNB - Qatar Division: Retail Banking Department: Retail Banking Country: Qatar Closing Date: 04-Mar-2025 About QNB Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries...

Company Overview: We are a leading White goods repair center dedicated to providing exceptional service and support to our customers. Our mission is to deliver top-quality repairs and customer satisfaction. We are seeking a dynamic and personable Customer Care Front Office Receptionist to join our team. **Job Summary**: **Key Responsibilities**: Customer...

We are looking for an enthusiastic Call Center Agent to handle customer inquiries and provide support over the phone. The Call Center Agent will answer questions, resolve issues, and ensure customer satisfaction. **Responsibilities**: - Handle inbound and outbound calls professionally. - Respond to customer inquiries and provide accurate information. -...

**Supervising Call Center Operations**: Oversee the day-to-day operations of the call center, ensuring smooth functioning and adherence to protocols. - **Team Management**: Lead and motivate the call center team to achieve performance targets and provide excellent customer service. - **Training and Development**:Train new hires and provide ongoing coaching...

**Previous Experience as a Manager is Mandatory.** **Job description** - **Supervising Call Center Operations**: Oversee the day-to-day operations of the call center, ensuring smooth functioning and adherence to protocols. - **Team Management**: Lead and motivate the call center team to achieve performance targets and provide excellent customer service. -...

Job Description:We are looking for an enthusiastic Call Center Agent to handle customer inquiries and provide support over the phone. The Call Center Agent will answer questions, resolve issues, and ensure customer satisfaction.Responsibilities:• Handle inbound and outbound calls professionally.• Respond to customer inquiries and provide accurate...

**Key Responsibilities**: - Reaching the Target Sales on a Daily Basis: Ensure that the call center team consistently achieves the daily sales targets by motivating and guiding agents to maximize sales opportunities. - Team Management: Lead and supervise a team of call center agents, ensuring their adherence to established protocols and maintaining service...

**Key Responsibilities**: - **Supervise and Lead**: Directly manage and lead a team of customer service representatives, providing guidance, coaching, and support to ensure performance targets are met. - **Quality Assurance**: Monitor and evaluate calls for quality assurance, providing feedback and coaching to agents to enhance customer interactions. -...

**Key Responsibilities**: - **Supervise and Lead**: Directly manage and lead a team of customer service representatives, providing guidance, coaching, and support to ensure performance targets are met. - **Quality Assurance**: Monitor and evaluate calls for quality assurance, providing feedback and coaching to agents to enhance customer interactions. -...

**Job Overview**: **Responsibilities**: - Handle inbound and outbound customer calls in a professional manner. - Resolve customer inquiries, complaints, and issues promptly. - Provide accurate information about products and services. - Document customer interactions and maintain detailed records. - Escalate complex issues to the appropriate department or...

**Responsibilities**: - Answer incoming calls and respond to customer inquiries in a friendly and professional manner. - Provide information about products, services, and company policies. - Assist customers with placing orders, processing returns, and resolving issues. - Document customer interactions and maintain accurate records in the call center...

**Key Responsibilities**: - Answer incoming calls and respond to customer queries in a timely and professional manner. - Make outbound calls to follow up on customer issues or to inform them of new products and services. - Record details of customer interactions, transactions, and complaints. - Provide accurate information to customers regarding products,...

**Job Overview**: **Responsibilities**: - Answer incoming calls and respond to customer inquiries promptly and professionally. - Provide information about products, services, and company policies to customers. - Assist customers with placing orders, processing payments, and resolving issues. - Follow call scripts and guidelines to ensure consistency and...

**Responsibilities** - Take customer calls and provide accurate, satisfactory answers to their queries and concerns - Identify customers’ needs, clarify information and provide solutions and/or alternatives - Build sustainable relationships and engage customers by taking the extra mile - Keep records of all conversations in our call center database in a...

As a Call Center Representative, you will be at the forefront of delivering exceptional customer service by handling calls related to our banking products and services. This pivotal role requires a dedicated individual with outstanding communication skills, a comprehensive understanding of our financial offerings, and a commitment to providing personalized...

Call Center Agent - Obtains client information by answering telephone calls; interviewing clients; verifying information. - Determines eligibility by comparing client information to requirements. - Establishes policies by entering client information; confirming pricing. - Informs clients by explaining procedures; answering questions; providing information. -...

**Call Center Agent Position** Exciting Opportunity for Experienced Call Center Agent in Food and Beverage Industry! Join our team as a Call Center Agent with specialized experience in the food and beverage sector. If you have a passion for providing excellent customer service and possess a background in F&B call center operations, we want to hear from...

**Key Responsibilities**: - Answer incoming calls and respond to customer queries. - Provide product and service information to customers. - Resolve customer complaints and follow up on cases. - Record customer interactions and update account information. - Meet performance targets for call handling, quality, and customer satisfaction. - Collaborate with...

Attending calls from customers/ Tenants professionally and responding to inquiries and complaints. - Receiving calls and registering service request. - Handling and resolving customer complaints. - Monitoring open jobs and updating clients regarding open jobs. - Assisting and guiding technicians regarding their assigned schedule for the day. - Identifying,...

**Key Responsibilities**: - **Customer Interaction**: Handle a high volume of inbound and outbound calls in a professional and courteous manner. - **Issue Resolution**: Resolve customer complaints and issues efficiently, providing accurate information and solutions. - **Product Knowledge**: Maintain a deep understanding of the company’s products,...