Officer Customer Care Call Center

Business Unit: QNB - Qatar Division: Retail Banking Department: Retail Banking Country: Qatar Closing Date: 04-Mar-2025 About QNB Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries...

Company Overview: We are a leading White goods repair center dedicated to providing exceptional service and support to our customers. Our mission is to deliver top-quality repairs and customer satisfaction. We are seeking a dynamic and personable Customer Care Front Office Receptionist to join our team. **Job Summary**: **Key Responsibilities**: Customer...

**Role Overview**: As a Call Center Agent, you will be the primary point of contact for customers contacting our company. You will handle inbound and outbound calls, providing exceptional customer service, resolving issues, and promoting our products or services. Your goal is to ensure customer satisfaction and maintain a positive company image. **Key...

We are looking for an enthusiastic Call Center Agent to handle customer inquiries and provide support over the phone. The Call Center Agent will answer questions, resolve issues, and ensure customer satisfaction. **Responsibilities**: - Handle inbound and outbound calls professionally. - Respond to customer inquiries and provide accurate information. -...

**Previous Experience as a Manager is Mandatory.** **Job description** - **Supervising Call Center Operations**: Oversee the day-to-day operations of the call center, ensuring smooth functioning and adherence to protocols. - **Team Management**: Lead and motivate the call center team to achieve performance targets and provide excellent customer service. -...

**Supervising Call Center Operations**: Oversee the day-to-day operations of the call center, ensuring smooth functioning and adherence to protocols. - **Team Management**: Lead and motivate the call center team to achieve performance targets and provide excellent customer service. - **Training and Development**:Train new hires and provide ongoing coaching...

**Key Responsibilities**: - Reaching the Target Sales on a Daily Basis: Ensure that the call center team consistently achieves the daily sales targets by motivating and guiding agents to maximize sales opportunities. - Team Management: Lead and supervise a team of call center agents, ensuring their adherence to established protocols and maintaining service...

We are currently looking for **Call Center agent-Arabic Speaker** who is having experience in Maintenence to join our Call Center team in Economic Group. **As a Call Center agent you will**: Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers...

**Key Responsibilities**: - **Supervise and Lead**: Directly manage and lead a team of customer service representatives, providing guidance, coaching, and support to ensure performance targets are met. - **Quality Assurance**: Monitor and evaluate calls for quality assurance, providing feedback and coaching to agents to enhance customer interactions. -...

**Key Responsibilities**: - **Supervise and Lead**: Directly manage and lead a team of customer service representatives, providing guidance, coaching, and support to ensure performance targets are met. - **Quality Assurance**: Monitor and evaluate calls for quality assurance, providing feedback and coaching to agents to enhance customer interactions. -...

**Job Overview**: **Responsibilities**: - Handle inbound and outbound customer calls in a professional manner. - Resolve customer inquiries, complaints, and issues promptly. - Provide accurate information about products and services. - Document customer interactions and maintain detailed records. - Escalate complex issues to the appropriate department or...

**Requirements**: - Minimum of 5 years' experience in Call Center Industry (with or without GCC) - Handle customer inquiries and complaints, providing information about services and resolving queries or recording relevant details - Coordinate and resolve service issues, ensuring proper tracking and closure of cases escalated to the supervisor level, in line...

**Tech Support/Call Support Specialist** **Responsibilities**: - Diagnose and troubleshoot technical issues effectively, guiding customers toward resolutions. - Maintain an in-depth understanding of product features, updates, and specifications to provide accurate information and assistance. - Document all customer interactions, issues, and resolutions...

**Key Responsibilities**: - Answer incoming calls and respond to customer queries in a timely and professional manner. - Make outbound calls to follow up on customer issues or to inform them of new products and services. - Record details of customer interactions, transactions, and complaints. - Provide accurate information to customers regarding products,...

**Responsibilities**: - Answer incoming calls and respond to customer inquiries in a friendly and professional manner. - Provide information about products, services, and company policies. - Assist customers with placing orders, processing returns, and resolving issues. - Document customer interactions and maintain accurate records in the call center...

As a Call Center Representative, you will be at the forefront of delivering exceptional customer service by handling calls related to our banking products and services. This pivotal role requires a dedicated individual with outstanding communication skills, a comprehensive understanding of our financial offerings, and a commitment to providing personalized...

**Key Responsibilities**: - Handle inbound calls and provide information to customers. - Assist with resolving customer issues and escalating when necessary. - Record and maintain customer details in the company’s database. - Meet performance metrics, including response times and customer satisfaction. - Collaborate with other teams to ensure customer...

**Call Center Agent Position** Exciting Opportunity for Experienced Call Center Agent in Food and Beverage Industry! Join our team as a Call Center Agent with specialized experience in the food and beverage sector. If you have a passion for providing excellent customer service and possess a background in F&B call center operations, we want to hear from...

**Key Responsibilities**: - Answer incoming calls and respond to customer queries. - Provide product and service information to customers. - Resolve customer complaints and follow up on cases. - Record customer interactions and update account information. - Meet performance targets for call handling, quality, and customer satisfaction. - Collaborate with...

Shall be responsible for answering the queries of the customers in case of maintenance calls. - With minimum of 3 years of work experience as an Administrative Assistant and Maintenance Coordinator is an advantage. - Provide information, handle complaints, satisfy customer and maintain good image for the company. - Answer inbound calls as well as assist...