Customer Experience

**Overview**: As a Customer Experience Specialist with a focus on government projects, you will play a pivotal role in leading and driving customer experience initiatives that directly impact citizen engagement and satisfaction with government services. You will collaborate closely with government agencies, stakeholders, and internal teams to develop and...

About the role The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next...

Gender - Male Visa Transfer mandatory Nationality - Any Language: Good in English & Arabic(Speaking) **Job Description**: - Act as the first point of contact for customers reaching through telephone line, answer their queries and provide information about various products and services offered by the Company. - Receive inbound calls - Keep record of...

About Us: BigTrader Technologies is a B2B platform serving more than 2000+ users in Qatar since 2020. As part of our expansion, we are hiring for the position of Customer Specialist - Executive. Job Location: Al Sadd, Doha, Qatar Role and Responsibilities: - Facilitate user onboarding on the company portal, ensuring a smooth and efficient process. -...

**About the Role** Manage all terminal operations at HIA, which includes though not limited to, check in & Boarding, Arrival Baggage handling, VIP operations, Trolley Services, Porterage services, PRM / Special Handling, Buggy operation, and areas associated with the planning, operation and delivery of these key areas to provide services as per agreed...

**About the role** We are currently recruiting for Customer Services Delivery Manager (Premium Services) for Customer Contact Centre in Doha. The role is responsible for the efficient and cost-effective management of all daily operational activities related to Doha Customer Services team. It ensures the highest service level for all the customer...

We are looking for CEA - Customer Experienced Agent for a total number of 50 considering for 2 - 3 months: - A Maximum Package of 3500 QAR will be provided, including service/administration charges. - Allocation will be at Qatar Rail Metro station - Working hours shall be six days a week. - 10 hours duty (including lunch/meal break) on feet at the metro...

**About the role**: We are looking for Customer Services Agent - German Speaker, with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Centre located in Doha, Qatar. As a Customer Services Agent, you will provide service excellence to Qatar Airways customers through telephone, ensuring that customer satisfaction is...

About the role We are hiring for your skills to own the Personalization function within the Commercial & Digital Department. Your role would be focused on driving and developing Personalised Customer Experience across our Digital and Loyalty touchpoints. You will drive capabilities across Customer Segmentation, Customer Activity and Churn, Customer Journey,...

About the role Other key responsibilities are: - Carry out end to end customer experience quality monitoring audits. Discreetly gather insights on various aspects of customer journey. - Test all digital systems where customer interacts with the brand, including, but not limited to mobile apps, website, live chat, bots, pop ups and social media. Identify...

About the role The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next...

**What You'll Do** As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business...

**About the role** Responsible for supporting the line manager in identifying and capturing business objectives related to Customer Experience projects as well as business processes improvements pertaining to Customer Journey. Also, responsible to assist line manager in the business process analysis and Customer Experience quality enhancements. Responsible...

As a Manager Customer Experience Design - Digital, you will be responsible for designing, implementing, and optimizing the overall customer experience through digital channels focusing on driving personalization, loyalty and engagement with QR’s products and services across the customer journey. Drive transformation and convergence of physical journeys...

Tesla participates in the E-Verify Program What to Expect - As a Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you will play a pivotal role in shaping the success of our...

**About the role** We are recruiting for Transformation and Change Manager for Customer Contact Centre based in Doha, Qatar. The Transformation and Change manager will be a key role and will be responsible for delivering the key transformational initiatives and focus on changes to business and customer experience processes, system and technology. **Your...

About the Role To efficiently manage and direct Customer Experience operations and ground handling activities while on duty with oversight of: Passenger Services, Special Handling, Porterage, Lost and Found, Trolley Management and any other service as directed by QAS Management. Support, monitor and control ground handling service delivery to maintain high...

About the role You will execute end-to-end documentary production for the airline, from planning to shooting to post-production and delivery. Plays a major role across the entire QR Group, shooting and producing five-star documentaries of activities, events and key interviews involving Customer Experience. Under general direction, plan and facilitate studio...

About the role Manage and successfully deliver assigned Customer Experience projects and solutions in compliance with the project standards and processes of Qatar Airways, to meet defined business requirements within agreed timescales and cost. Lead the Projects throughout the project phases from initiation to closure, delivery, support and enhancement of...

About the role You will be responsible in preparing, arranging and optimizing the rosters for Al Maha and Lounge staff members under Customer Experience. You will ensure all roster related activities are maintained, prepared within the deadlines by prioritising as per the operational requirements. You will be responsible in managing, planning and...