Coordinator Riders
2 weeks ago
When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less
Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.
**Role Summary**
Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps and execute a plan to fill performance related gaps
**What’s On Your Plate?**:
- Monitor and improve Rider Performance and Compliance
- Lead Rider Recruitment for the allocated zones
- Lead a Team of Rider Coordinators and/or Rider Captains
- Manage rider roster with proper allocation of shifts/breaks/off-days etc
- Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor
- Inventory management and usage compliance of Rider equipment
- Groom rider quality (behavior, appearance, professionalism, presentational etc)
- Setting up a performance improvement plan to improve performance of low performing riders
- Reduce rider complaints originating from customers
- Monitor riders performance on individual level and responsible for coaching/warning riders
- Audits fleet appearance & rider behavior via on ground visits.
**What Did We Order?**:
- Bachelor's Degree
- 2-3 years of experience in food/grocery tech industry is highly preferred
- Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc
- Strong communication skills, both written and verbal. English and Urdu are a must. Arabic is a plus.
- Influencer and a negotiation with good public speaking and presentation skills
- People management skills: Experience of managing bigger group of people.
-
Coordinator Rider
7 months ago
Doha, Qatar Talabat Full timeRole Summary Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps and execute a plan to fill performance related gaps What’s On Your Plate? - Monitor and improve Rider Performance and Compliance - Lead Rider Recruitment for the allocated...
-
Coordinator Riders
7 months ago
Doha, Qatar Talabat Full timeRole Summary - Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps and executing a plan to fill performance-related gaps - What’s On Your Plate?- Monitor and improve Rider Performance and Compliance- - Lead Rider Recruitment for the...
-
Coordinator Riders
7 months ago
Doha, Qatar Delivery Hero Full timeAbout the opportunity Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps and executing a plan to fill performance-related gaps. **What’s On Your Plate?** - Monitor and improve Rider Performance and Compliance - Lead Rider Recruitment...
-
Rider Supervisor
3 weeks ago
Doha, Qatar Swift Delivery Full time*Job Summary:* The Rider Supervisor is responsible for managing and coordinating the activities of delivery riders. This includes ensuring that deliveries are made promptly and efficiently, maintaining high levels of customer service, and adhering to safety and regulatory standards. *Key Responsibilities:* - Supervise daily operations of riders, ensuring...
-
Team Lead Riders
7 months ago
Doha, Qatar Talabat Full timeRole Summary - Interacts with riders and suppliers to solve operational issues and monitor daily operations. Creates and modifies schedules for riders as per demand. Assists rider supervisors and trainers with tracking riders' compliance and performance. - What’s On Your Plate?- Align with riders to solve problems in real time & monitor them on a daily...
-
Team Lead Riders
1 week ago
Doha, Qatar Talabat Full timeWhen you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries...
-
Team Lead Riders
7 months ago
Doha, Qatar Delivery Hero Full timeAbout the opportunity Interacts with riders and suppliers to solve operational issues and monitor daily operations. Creates and modifies schedules for riders as per demand. Assists rider supervisors and trainers with tracking riders' compliance and performance. **What’s On Your Plate?** - Align with riders to solve problems in real time & monitor them on...
-
Team Lead Riders
2 weeks ago
Doha, Qatar Talabat Full timeWhen you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries...
-
Supply Coordinator
1 month ago
Doha, Qatar Gulf Overseas HR Consultancy Full time**Key Responsibilities**: Performance Management: Oversee daily operations of 150 riders/drivers, tracking key metrics like Order Per Day, acceptance rate, and active hours. Compliance Monitoring: Ensure timely monitoring and renewal of critical documents such as Iyarra, Istimara, QID, and health certificates. Maintain organized documentation for compliance...
-
Rider Operations Manager
8 months ago
Doha, Qatar AMA&CO HOLDING GROUP Full timeUsing analytics to improve the delivery network - identifying areas for improvement and owning innovative and data-driven solutions to increase the availability, reliability and efficiency of the network. - Matching supply and demand - using a range of measures to ensure that we have enough riders in the right place at the right time - Working with...
-
Coordinator Logistics Projects
7 months ago
Doha, Qatar Talabat Full timeRole Summary Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps, and executing a plan to fill performance-related gaps. - What’s On Your Plate? - Monitor & Ensure Rider Compliance (Right to work). - 3PL Management & Communication. -...
-
Coordinator Logistics Projects
7 months ago
Doha, Qatar Delivery Hero Full timeAbout the opportunity Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps, and executing a plan to fill performance-related gaps. **What’s On Your Plate?** - Monitor & Ensure Rider Compliance (Right to work). - 3PL Management &...
-
Specialist People Operations
7 months ago
Doha, Qatar Talabat Full timeRole Summary - Associate People Operations will act as the HR point of contact for the entire Internal fleet, providing Human Resources support to logistics and coordinating all rider-related activities, and operations to secure efficiency and compliance with company policies. The role will be focused on supporting the People Operations team by the...
-
Coordinator Logistics Projects
7 months ago
Doha, Qatar Talent Pal Full time**About the opportunity**: Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps, and executing a plan to fill performance-related gaps. - Monitor & Ensure Rider Compliance (Right to work). - 3PL Management & Communication. - Managing 3PL...
-
Coordinator Logistics Projects
7 months ago
Doha, Qatar Talent Pal Full timeAbout the opportunity Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps, and executing a plan to fill performance-related gaps. **What’s On Your Plate?** - Monitor & Ensure Rider Compliance (Right to work). - 3PL Management &...
-
Specialist People Operations
7 months ago
Doha, Qatar Delivery Hero Full timeAbout the opportunity Associate People Operations will act as the HR point of contact for the entire Internal fleet, providing Human Resources support to logistics and coordinating all rider-related activities, and operations to secure efficiency and compliance with company policies. The role will be focused on supporting the People Operations team by the...
-
Kitchen Supervisor
1 week ago
Doha, Qatar Talabat Full timeWhat's On Your Plate? - The Kitchen Supervisor will have multiple responsibilities including but not limited to: - Supervise kitchen staff and check adherence to DHK SOPs.- Supervise the operations to ensure food safety practices are in place.- Coordinate with Partners for implementation of all SOPs.- Represent DHK in all Municipality Inspections.- Picking...
-
Sr. Picker
2 months ago
Doha, Qatar talabat Full time**Company Description** Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. We harness...
-
Coordinator Inventory
4 months ago
Doha, Qatar talabat Full time**Company Description** As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years. We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us...
-
Coordinator Sales
2 months ago
Doha, Qatar talabat Full time**Company Description** Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. We harness...