Move Coordinator
7 months ago
Job Description
POSITION PURPOSE
Serve as the single point of coordination for assigned import, export and domestic moves into and out of the local region
RESPONSIBILITIES/DUTIES/FUNCTIONS TASKS
Manage the household goods process from booking to delivery; origin to destination, import, export and domestic.
Counsel clients to ensure the best ongoing experience regarding their household goods shipments, pack outs, deliveries, etc.
Manage the expectations of both domestic and international customers
Liaise with moving operations, customer service reps, sales and crew leaders in order to stay up to date on customer needs, service developments, insurance matters. Attend daily planning meetings with warehouse supervisor, crew manager and Operations Manager to analyze and plan effectively.
Work closely with Pricing Analyst and Quoting department to best price services and jobs for the most cost-effective solutions
Confirming transport and service quotes from agents and vendors, and requesting a discount when possible
Requesting and booking of export and import shipments with agents and vendors
Creating waybill documentation for outgoing and incoming shipments
Checking required customs documentation for import and export shipments
Monitoring documentation for incoming and outgoing shipments
Closing jobs with actual cost calculations
Daily update of electronic files and documents required throughout the cycle of each moving service.
**Skills**:
Minimum 1 year Moving Coordination Experience is preferred
Strong English skills (written and verbal) are essential.
Preference of College degree
Excellent Customer Service Skills.
Demonstrated ability to work in a proactively diverse and inclusive organization.
Ability to gain respect and build good relationships with customers, partners and colleagues
Excellent time management and multi-tasking skills
Effectively works well under pressure
SPECIAL POSITION REQUIREMENTS
Occasionally work outside business hours, weekends
Required to be available around the clock via phone
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