Move Coordinator

5 months ago


Doha, Qatar Move One Full time

Job Description

POSITION PURPOSE

Serve as the single point of coordination for assigned import, export and domestic moves into and out of the local region

RESPONSIBILITIES/DUTIES/FUNCTIONS TASKS

Manage the household goods process from booking to delivery; origin to destination, import, export and domestic.

Counsel clients to ensure the best ongoing experience regarding their household goods shipments, pack outs, deliveries, etc.

Manage the expectations of both domestic and international customers

Liaise with moving operations, customer service reps, sales and crew leaders in order to stay up to date on customer needs, service developments, insurance matters. Attend daily planning meetings with warehouse supervisor, crew manager and Operations Manager to analyze and plan effectively.

Work closely with Pricing Analyst and Quoting department to best price services and jobs for the most cost-effective solutions

Confirming transport and service quotes from agents and vendors, and requesting a discount when possible

Requesting and booking of export and import shipments with agents and vendors

Creating waybill documentation for outgoing and incoming shipments

Checking required customs documentation for import and export shipments

Monitoring documentation for incoming and outgoing shipments

Closing jobs with actual cost calculations

Daily update of electronic files and documents required throughout the cycle of each moving service.

**Skills**:
Minimum 1 year Moving Coordination Experience is preferred

Strong English skills (written and verbal) are essential.

Preference of College degree

Excellent Customer Service Skills.

Demonstrated ability to work in a proactively diverse and inclusive organization.

Ability to gain respect and build good relationships with customers, partners and colleagues

Excellent time management and multi-tasking skills

Effectively works well under pressure

SPECIAL POSITION REQUIREMENTS

Occasionally work outside business hours, weekends

Required to be available around the clock via phone


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