Global Customer Service Officer

6 months ago

Doha, Qatar Qatar Airways Full time

**About the role**

The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next Generation programme. The roadmap encapsulates the journey to bring about changes both internally and externally with the objective to simplify business engagements with Qatar Airways Cargo regardless whether the task on hand is complex or simple.

To support our VISION 2027 roadmap, we are looking for talents - the bold, the imaginative and the change-maker. All of whom will support Qatar Airways Cargo’s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of The Next Generation of change-makers.

As the business expands, we are pleased to announce an incredibly exciting opportunity to be part of Qatar Airways Cargo’s Customer Experience Team** **in **Doha** as a Global Customer Service Officer.

Join the **#MovedByPeople** family and leave a mark as part of the Cargo Customer Experience Team

In this role you will be responsible for enhancing customer experience for Qatar Airways customers, from shipments reservations until final delivery, by managing a “closed loop” activity to ensure customer are receiving the service we are committed to deliver.

As part of your role, your additional responsibilities will include the following:

- Working together with the Service Recovery Team by adopting best practices, KPIs and business related reports in order to ensure service consistency by providing the best levels of service support and coordination from Doha.
- Working closely by coordinating with Origin stations (Including GSA, Agents or even Shippers) ,Revenue Management, Network and Operations Teams to ensure efficient service is provided at all times.
- Conducting thorough analysis, investigations, and follow up with the customer regarding the issue experienced with their shipment, and the documentation of any resulting to corrective actions that need to be put in place to avoid a repetition in the future.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible

**Qualifications**:
**About you**
- Relevant College or University qualification to minimum Bachelor’s level or equivalent with at least 5 years of related experience preferably in the air cargo / air freight industry
- Supply Chain / Logistics background
- Strong customer service and interpersonal business skills
- Experience in cargo sales and reservation processes
- Knowledge in cargo compliance and policies
- Knowledge of local market behavior
- Strong business communication
- Fluency in English and Mandarin is essential

**About Qatar Airways Group***

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**How to apply

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