Manager-cx/ Customer Excellence

we are excited to extend a job opportunity to you for the position Please find the job description outlining the responsibilities and qualifications for the role below. Creative and User Experience Management User/Customer Experience (UX/CX) Manager Location: Qatar Role: Full-time Key Responsibilities: - User Research: Conduct user research and...

we are excited to extend a job opportunity to you for the position Please find the job description outlining the responsibilities and qualifications for the role below. Creative and User Experience Management User/Customer Experience (UX/CX) Manager Location: Qatar Role: Full-time Key Responsibilities: - User Research: Conduct user research and...

Job Summary:The Head of CX Operations will be responsible for developing and implementing strategies to improve customer satisfaction and reduce churn. This role requires a strong understanding of customer-facing operations and a proven ability to drive business results.Key Responsibilities:Develop and implement strategies to improve customer satisfaction...

Job DescriptionThe Customer Support Lead is responsible for monitoring and improving the customer experience of the subscription service across all service and support channels.The Lead will be accountable for setting and delivering the KPIs (including but not limited to customer churn, CS, and FTR) relating to support and CX, specifically ensuring that...

We are looking for a Customer Experience Specialist to join a Dance, Music and Arts training and Events Facility. The Customer Experience Specialist (CX Specialist) develops and implements sales strategy, new business/membership/client development, retention of clients/members, negotiation of contracts, and identification of entrepreneurial enterprises...

Founded in 2006, Albatross CX is a global customer experience agency servicing premium and luxury brands. It helps brands reach profitable growth by turning transactional moments into relationships and emotional experiences. Albatross CX specializes in capturing and analysing experience feedback across all customer touchpoints as well as the retail teams,...

Job Description:The Chief Customer Service Officer will be accountable for setting and delivering KPIs related to customer satisfaction and churn, ensuring that customer queries are resolved in a satisfactory and timely manner. The role is responsible for evaluating current processes and finding means to improve them, as well as ensuring that the brand...

**Come create the technology that helps the world act together** Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves...

**Key Responsibilities**: **1) Contact Center Technology Expertise**: - Utilize your Genesys certifications and extensive experience to design, implement, and optimize advanced contact center solutions. - Deploy and configure Genesys Cloud CX (Pure Cloud), Genesys Pure Engage, and Genesys Pure Connect, ensuring seamless functionality and integration. -...

**Who we are** We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional...

About QNB GroupWith over 50 years of history, QNB Group has established itself as the largest bank in the Middle East and Africa region. Through its subsidiaries and associate companies, QNB provides a wide range of products and services to its customers. With a large employee base of over 28,000 and a network of over 1,000 locations, QNB serves up to 20...

**About the role** The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next...

You will assist the hotel management in achieving its quality and operational excellence objectives. This includes reviewing, analysing, implementing and improving customer service metrics included but not limited to the brand standard compliance, emotional audits, guest satisfaction data and online reputation management. This position is responsible for...

**Who we **are** We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional...

**Who we **are** We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional...

Operational ExcellenceIn this critical role, you will be responsible for directing and leading operational delivery and support teams to deliver O&M services to clients. You will ensure that all operations are carried out safely, efficiently, and in line with company policies and procedures.ResponsibilitiesDevelop and implement strategies to drive business...

About the RoleOil and Gas Job Search Ltd is seeking an Operational Excellence Manager to join our team. In this role, you will be responsible for delivering growth in assigned areas of responsibility through close collaboration with clients, ensuring a One-Wood solution mindset is adopted at all times.This is a great opportunity to work with a global leader...

Responsibilities: - Welcome customers & identify their preferences - Recommend hairstyles/haircuts according to customers’ features and tastes. - Washing and drying customers’ hair using options selected by the customer. - Cut, trim, and shave hair using salon professional equipment. - Create hairstyles as requested. - Form bonds with the customer and...

**Who we **are** We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional...

In this interesting role, you will be tasked to build and maintain an ongoing level of collaborative engagement with key QACC customers, both airlines and non-airline accounts. The role is responsible for building trusting relationships with clients and protecting the QACC brand by presenting, maintaining and cultivating a positive partnership image. The...