Assistant Vice President Business Process

1 week ago

Qatar QNB Full time

**Business Unit**
- QNB - Qatar-
**Division**
- Operations-
**Department**
- Operations-
**Country**
- Qatar-
**Closing Date**
- 19-May-2025**About QNB**:
Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

**Job Purpose Summary**:
The incumbent will control the business process management, including the implementation of continuous improvement. The incumbent will ensure that the appropriate Risk and Compliance reviews of the business process are completed and approvals obtained, prior to the documentation of the related procedures. The incumbent will provide first line support for the VP, Business Process Management

**Essential Duties & Responsibilities by Dimensions**:
**A. Shareholder & Financial**:

- Oversee, manage and deliver on the initiation, execution and implementation of reengineering and process enhancement initiatives across Group Retail Bank.
- Implements KPI’s and best practices for Assistant Vice President Business Process Management role.
- Lead the Lean/ Six Sigma/ Change Management standards and the process enhancement methodology for Group operations in conjunction with Group TQM Team.
- Develop/ create the metrics/ key performance indicators (KPIs), for performance monitoring and quality measurement purposes related to reengineering and end-to-end process enhancement initiatives on a periodic basis.
- Facilitate go think beyond process to gather, review and track initiatives.
- Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.
- Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance.

**B. Customer (Internal & External)**:

- Serve as a catalyst for change and senior level Six Sigma Consultant within group operations.
- Act as a knowledge hub for Six Sigma within group operations and ensure relevant training and coaching are conducted.
- Plan and manage reengineering and end-to-end process enhancement initiatives with a focus on customer orientation, control and quality.
- Act as a focal point for group operations and lead process enhancement projects.
- Assist in creating awareness within group operations for customer orientation, quality and efficiency.
- Establish and maintain strong working relationships across all stakeholders in group operations & group business divisions with regards to reengineering and end-to-end process enhancement initiatives.
- Ensure the transfer of new solutions or processes into ongoing operations within group operations.
- To assist customers in all their queries on Bank’s product and seek solution to their requests.
- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

**C. Internal (Processes, Products, Regulatory)**:

- Interact with all stakeholders of group operation risk & group TQM to obtain new process enhancement mandates and participate in project idea generation, selection and scoping
- Identify benefits, quantify targeted results, establish measurement criteria and assist in the prioritization of process enhancement initiatives
- Ensure projects remain on-time and deliver expected results
- Ensure industry best practices and standards within the execution of process enhancement assignments in conjunction with Group TQM.
- Evaluate data and trends to identify enhancement opportunities and associated issues and risks and perform statistical process analyses.
- Participate in the deployment of other performance enhancement methodologies
- Responsible for performance revie

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