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Customer Relationship Officer

1 week ago

Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

About lxbfYeaa

As a major player in the Middle East and Africa region, we operate in more than 31 countries, serving over 20 million customers. Our global presence is a testament to our commitment to growth and innovation.

Since our establishment in 1964 as the country's first Qatari-owned commercial bank, we have continuously expanded our product offerings and services. Today, we boast an extensive network of branches and ATMs, ensuring seamless access to our services for all our customers.

We take pride in our reputation for delivering high-quality products and services, earning us top ratings from credit rating agencies like Standard & Poor's, Moody's, and Fitch.

At lxbfYeaa, community engagement is integral to our business strategy. We actively participate in social, educational, and sporting events, fostering meaningful connections with our stakeholders.

Job Responsibilities

Key Performance Areas
  1. Client Service: Provide swift and effective solutions to client inquiries and transaction requests.
  2. Account Management: Ensure accurate and complete documentation for new accounts, maintaining high-quality standards.
  3. Deposit Management: Monitor and manage customer deposits according to ALCO directives.
  4. Issue Resolution: Collaborate with internal teams to address client complaints and proactively communicate updates to affected parties.
  5. Transaction Execution: Prepare and process transactions efficiently to meet client needs.
  6. Reporting: Generate regular reports on CB MIS as needed.
  7. Customer Data Management: Maintain accurate and current customer information within the system.
  8. Relationship Building: Identify opportunities to strengthen client relationships and collaborate with internal teams to deliver premium services.

Education Requirements

  • University degree with a minimum of 2 years of experience in finance.