Front Office Team Lead

12 hours ago


Doha, Baladīyat ad Dawḩah, Qatar IHG Hotels & Resorts Full time
Front Office Supervisor

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at IHG Hotels & Resorts. As a key member of our front office team, you will be responsible for delivering exceptional levels of guest service and ensuring that our guests have a memorable and enjoyable stay with us.

Key Responsibilities:
  • Previous Experience: We require a minimum of 2 years' experience in a 5-star hotel environment, with a proven track record of delivering high levels of customer service.
  • Progression Opportunities: We are committed to helping our team members progress within the Hospitality industry, and we offer a range of training and development opportunities to support your career goals.
  • Communication Skills: Excellent communication skills are essential for this role, as you will be working closely with guests, colleagues, and management to ensure that our high standards are met.
  • Teamwork: You will be working as part of a close-knit team, and we require someone who is able to work collaboratively with others to achieve our goals.
  • IT Proficiency: You will need to be proficient in a range of IT systems, including our property management system and other software applications.
  • Language Skills: Fluency in Arabic and English is essential for this role, as you will be interacting with guests and colleagues from a range of cultural backgrounds.
  • Commercial Awareness: We require someone who has a strong understanding of commercial principles and is able to demonstrate sales capabilities.
  • Work Ethic: We are looking for someone who is calm, organized, and able to prioritize tasks effectively to meet deadlines.
  • Leadership Skills: As a Front Office Supervisor, you will be responsible for leading and motivating a team of front office staff, and we require someone who has excellent supervisory, inter-personal, and communication skills.

We offer a competitive salary and benefits package, as well as opportunities for career progression and professional development. If you are a motivated and experienced Front Office Supervisor looking for a new challenge, please apply today.



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