Director of Call Centre Excellence

2 days ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time
About the Job

We are seeking an experienced customer service operations manager to join our team. As a key member of our leadership team, you will play a vital role in driving the strategic direction of our call centre operations.

Key Responsibilities:

  1. Develop and implement call centre operational strategies that align with our business objectives.
  2. Lead a high-performing team of customer service professionals, providing coaching, mentoring, and training to ensure they have the skills and knowledge needed to deliver exceptional customer experiences.
  3. Analyse data and trends to identify opportunities for improvement and develop targeted solutions to address these issues.
  4. Collaborate with cross-functional teams to ensure seamless integration of call centre operations with other business functions.

About You

To succeed in this role, you will need:

  • A minimum of 15 years of relevant experience in call centre management or a related field.
  • Strong leadership and people management skills, with the ability to motivate and inspire a high-performing team.
  • Excellent analytical and problem-solving skills, with the ability to interpret complex data and develop targeted solutions.
  • Strong communication and interpersonal skills, with the ability to build effective relationships with stakeholders at all levels.
  • A Bachelor's degree in a related field, such as business administration or a related discipline.

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