Director of Call Centre Excellence
2 days ago
We are seeking an experienced customer service operations manager to join our team. As a key member of our leadership team, you will play a vital role in driving the strategic direction of our call centre operations.
Key Responsibilities:
- Develop and implement call centre operational strategies that align with our business objectives.
- Lead a high-performing team of customer service professionals, providing coaching, mentoring, and training to ensure they have the skills and knowledge needed to deliver exceptional customer experiences.
- Analyse data and trends to identify opportunities for improvement and develop targeted solutions to address these issues.
- Collaborate with cross-functional teams to ensure seamless integration of call centre operations with other business functions.
About You
To succeed in this role, you will need:
- A minimum of 15 years of relevant experience in call centre management or a related field.
- Strong leadership and people management skills, with the ability to motivate and inspire a high-performing team.
- Excellent analytical and problem-solving skills, with the ability to interpret complex data and develop targeted solutions.
- Strong communication and interpersonal skills, with the ability to build effective relationships with stakeholders at all levels.
- A Bachelor's degree in a related field, such as business administration or a related discipline.
-
Call Centre Agent
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar Al Futtaim Group Full timeJob Overview: We are seeking a skilled Call Centre Agent to join our team. In this role, you will be responsible for handling all incoming telephone communications, providing excellent customer service, and resolving customer queries promptly. If you have excellent communication skills, previous experience in a call centre environment, and a proactive...
-
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeAbout the PositionWe are seeking a call centre performance improvement specialist to join our team. As a key member of our leadership team, you will play a vital role in driving the strategic direction of our call centre operations.Key Responsibilities:Develop and implement call centre operational strategies that align with our business objectives.Lead a...
-
Service Excellence Director
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar City Centre Rotana Doha Full time**Our Expectations:**We expect our Head Waiters to embody the values of City Centre Rotana Doha: warmth, respect, and excellence. If you share these values and are committed to delivering exceptional service, we invite you to apply for this exciting opportunity.About the Position:This is a fantastic chance to work in a dynamic environment, develop your...
-
Instructional Designer
1 day ago
Doha, Baladīyat ad Dawḩah, Qatar Excellence Training Centre Full timeExcellence Training CentreWe are looking for a passionate and experienced Graphic Design Trainer to join our dynamic team at Excellence Training Centre. Our centre is Qatar's largest private training centre, and we offer a range of courses in graphic design.The successful candidate will have strong communication and teaching skills, with 2–3 years of...
-
Operations Director Medical Centre
7 days ago
Doha, Baladīyat ad Dawḩah, Qatar Finest Asia Resources Full timeJob DescriptionWe are seeking an experienced and skilled professional to join our team as a Operations Director Medical Centre. In this role, you will be responsible for supporting the Manager, Business Operations in ensuring seamless and efficient operations within all medical facilities.The ideal candidate will have a Bachelor's Degree or Equivalent with...
-
Photography Trainer Position Available
5 days ago
Doha, Baladīyat ad Dawḩah, Qatar Excellence Training Centre Full timeExcellence Training Centre is looking for a part-time photography trainer to join our team.About the Job:Conduct flexible, part-time training sessions for individuals and small groupsTeach photography fundamentals and advanced techniquesKey Requirements:3 years of experience in photography trainingBachelor's or Diploma in Photography or related field...
-
Data Centre Professional
7 days ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeJob RequirementsTo succeed in this role, you will need:a solid understanding of IT infrastructure and cloud computing principlesexperience with virtualisation technologies, including VMware and KVMstrong technical expertise in multi-vendor infrastructure, including HPE and Dellknowledge of cloud automation tools, such as vRA and vCloud Directorability to...
-
Visual Communications Trainer
1 day ago
Doha, Baladīyat ad Dawḩah, Qatar Excellence Training Centre Full timeJob DescriptionWe are seeking an experienced Graphic Design Trainer to join our team at Excellence Training Centre. As a key member of our faculty, you will be responsible for delivering high-quality training to our clients.The successful candidate will have a strong background in graphic design, excellent communication and teaching skills, and the ability...
-
Digital Media Educator
1 day ago
Doha, Baladīyat ad Dawḩah, Qatar Excellence Training Centre Full timeTraining OpportunitiesWe are seeking an experienced Graphic Design Trainer to join our team at Excellence Training Centre. As a key member of our faculty, you will be responsible for delivering high-quality training to our clients.The successful candidate will have a strong background in graphic design, excellent communication and teaching skills, and the...
-
Graphic Design Training Specialist
1 day ago
Doha, Baladīyat ad Dawḩah, Qatar Excellence Training Centre Full timeAbout UsExcellence Training Centre is Qatar's leading provider of graphic design training. We are committed to delivering high-quality training that meets the needs of our clients.We are seeking a talented Graphic Design Trainer to join our team. The successful candidate will have a passion for teaching and a strong background in graphic design.The role...
-
Guest Service Centre Agent
9 hours ago
Doha, Baladīyat ad Dawḩah, Qatar Anantara Hotels & Resorts Full timeCompany DescriptionA luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes...
-
Director of Operational Excellence
21 hours ago
Doha, Baladīyat ad Dawḩah, Qatar ENI Full timeJob DescriptionThe role of Director of Operational Excellence is to drive the development, implementation, and sustainability of operational excellence programs across Offshore Compression.This includes developing process improvements to enhance efficiency, productivity, and safety in offshore operations, as well as driving alignment with business objectives...
-
Waiter with Excellent Communication Skills
6 days ago
Doha, Baladīyat ad Dawḩah, Qatar City Centre Rotana Doha Full timeDetailed Job DescriptionWe are seeking a skilled Waiter / Waitress to join our team at City Centre Rotana Doha. The successful candidate will have a strong passion for delivering exceptional service and a proven track record in a similar role.Key Responsibilities:Deliver exceptional service to guests, ensuring their dining experience is memorable.Maintain a...
-
Excellence in Service Director
6 days ago
Doha, Baladīyat ad Dawḩah, Qatar Minor International Full timeJoin Minor International's team as an Excellence in Service Director and take on the challenge of driving operational excellence. You will be responsible for reviewing and analysing customer service metrics, including brand standard compliance, emotional audits and guest satisfaction data.The successful candidate will have a graduate degree in Hotel...
-
Global Commercial Excellence Director
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeJob SummaryWe are seeking a Global Commercial Excellence Director to join our team and lead our commercial operations. The ideal candidate will have a proven track record of driving business growth through strategic planning and execution.Key responsibilities include:Developing and implementing commercial strategies to drive revenue growth and improve...
-
Director of Academic Excellence
7 days ago
Doha, Baladīyat ad Dawḩah, Qatar Doha British School Full timeTeaching Leadership Role at Doha British School:Job Overview: We are seeking a highly skilled and experienced educator to join our team as a Director of Academic Excellence. The successful candidate will be responsible for leading and managing the academic direction of our school, ensuring that all students receive a world-class...
-
Guest Service Centre Team Lead
6 hours ago
Doha, Baladīyat ad Dawḩah, Qatar Anantara Hotels & Resorts Full timeCompany Description\Anantara Hotels & Resorts is a luxury hospitality brand that connects guests to genuine places, people, and stories through personal experiences and heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts, and lush jungles, Anantara welcomes...
-
Airport Service Excellence Manager
7 days ago
Doha, Baladīyat ad Dawḩah, Qatar PrecisionHire Solutions Full timePrecisionHire Solutions is committed to providing exceptional customer experiences at Hamad International Airport. As a key member of our team, you will be responsible for ensuring that all customer service aspects meet the highest standards.Key Responsibilities:Manage the service level of the HIA Customer Contact Centre (CC) and Lost Property (LP)...
-
Director of Operational Excellence
6 days ago
Doha, Baladīyat ad Dawḩah, Qatar Egis Group Full timeAbout the JobEgis Group is seeking a visionary Director of Operational Excellence to join our team in Doha, Qatar.Main Objectives:Develop and implement operational strategies to drive business excellence in Qatar and Saudi Arabia.Lead cross-functional teams to ensure seamless operations and deliver business objectives.Conduct market analysis and competitive...
-
Service Centre Technician
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar Alfa Laval Full timeJob DescriptionAt Alfa Laval, we are looking for a skilled Service Centre Technician to join our team. The successful candidate will be responsible for the reconditioning and repair of machines in our Service Centre, executing work according to established standards and improving processes where possible.Key Responsibilities:Repair and Reconditioning:...