Guest Service Centre Team Lead
3 days ago
Company Description
\Anantara Hotels & Resorts is a luxury hospitality brand that connects guests to genuine places, people, and stories through personal experiences and heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts, and lush jungles, Anantara welcomes guests for journeys rich in discovery.
\Job Description
\We are seeking an experienced Guest Service Centre Agent to join our team at Banana Island Resort Doha by Anantara. As a Guest Service Centre Agent, you will be responsible for receiving and responding to guest calls, handling queries, and maintaining effective communication with related departments.
\Responsibilities
\- \
- Provide exceptional customer service to guests.\
- Communicate effectively with related departments to ensure smooth service delivery.\
- Handle guest queries in a polite and courteous manner.\
- Report any faults or modifications to the Manager.\
- Maintain accurate records and reports.\
- Stay up-to-date with hotel and local services information.\
- Maintain a high level of customer service consistently.\
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