Security Manager

1 day ago

Baladīyat az Zaāyin, Qatar Raffles Doha Full time
{"title": "Security Manager", "content": "Job Summary

We are seeking a highly skilled Security Manager to join our team at Raffles Doha. As a key member of our security team, you will be responsible for maintaining a safe and secure environment for our guests and employees.

Key Responsibilities
  • Maintain awareness of the security annual budget and profit & loss statements
  • Assist the Director of Security in taking necessary action to remain within the defined budget
  • Ensure all security colleagues are aware of the importance of minimizing waste and unnecessary expenditures
  • Ensure all activities adhere to and support the Fairmont & Raffles Management System
  • Assist the Security Director in directing, supervising, and participating in the activities of all security personnel engaged in the implementation of the Fairmont & Raffles fire, life safety, and security procedures
  • Develop safety and security measures to safeguard VIPs and other guests, Fairmont & Raffles property, and employees
  • Be familiar with all procedures related to fire prevention and evacuation and ensure prompt decision-making with regards to the safety and security of guests and employees
  • Coordinate with outside police agencies in the investigation and handling of crimes, accidents, etc., involving The Fairmont & Raffles, employees, or guests
  • Ensure continual on-the-job training is carried out with all Supervisors, Team Leaders, and Security Officers
  • Conduct regular training sessions for Supervisors, Team Leaders, Security Officers, and outsource security in the hotel
  • Ensure all allegations of crime and other incidents are investigated, recorded, and reported to the Director of Security
  • Cooperate and assist with other departments in all related matters
  • Perform regular tours and report irregularities to the relevant departments
  • Check the performance of security personnel and read logbooks to determine if any follow-up is required, correct mistakes, or inadequacies of security and grooming
  • Be responsible for conducting performance appraisals yearly and monthly for Supervisors, Team Leaders, and summary reports of their performances to forward to the Director of Security for necessary action
  • Exercise initiative in decision-making and alert or inform related executives as situations require
  • Attend Safety Committee meetings in the Security Director's absence
  • Communicate all crises, incidents, accidents, and issues related to safety and security in direct or indirect ways to the Director of Security
  • Report all internal department issues to the Director of Security
  • Ensure all safety and security procedures and policies are updated and implemented on the floor
  • Control and monitor life guards and third-party Security Companies
  • Conduct safety and security risk assessments
  • Ensure all emergency equipment is in place
  • Provide training, learning, and career development opportunities for colleagues
  • Regularly appraise the overall performance of all ranks to evaluate their strengths or weaknesses for appropriate action depending on merit or demerit of their actions
  • Conduct periodic person-to-person interviews for all ranks on a strictly confidential basis for feedback, counseling, and encouragement
  • Promote cooperation and team spirit through participation in sports and voluntary duties
  • Record and accord recognition/appreciation for outstanding performances with appropriate recommendation or mention in dispatches
  • Attend to complaints and security challenges with the view of clarifying or solving them
  • Discipline to achieve efficiency and preserve the integrity of the Department
  • Code of Ethics
  • Job Knowledge
  • Oversee daily security operations
  • Provide daily security coverage deployment of security personnel for three (3) rotating shifts as specified in the duty posts
  • Special Security Coverage - temporary deployment of manpower to cater for in-house and visiting Heads of State and Dignitaries; special functions organized or hosted by the Hotel
  • Conduct investigations as required
  • Investigate and report promptly into criminal acts/losses/accidents to lives and properties; staff misdemeanors, complaints
  • Ensure sufficient manning to cover 24/7 security operations
  • Coalition and dissemination of security-related information as supporting services for crime prevention and detection
  • Provide a daily round-the-clock overlapping supervision by all security personnel
  • All incidents that require immediate reporting must also be reported to your relevant VPO
  • A major incident is defined as an event that has the potential to cause the loss of life or significant injury, or to cause considerable damage to the business or drastically affect the reputation of the hotel/Accor
  • Incidents will be escalated to Paris through Craig Clark-Darby via an agreed protocol
  • Incidents must be recorded on an incident form, and any decision should be recorded in the APACHE/ALERT logbook
  • Respond to workplace emergencies which includes, but not limited to: fire alarm activations, medical emergencies, workplace violence, terrorists, and lone wolf threats
Qualifications
  • Diploma in Security Management
  • Must be a registered Security Officer with PLRD and holds a valid Security License issued by PLRD
  • Certified in First Aid, CPR, and AED
  • Certified CERT member as per SCDF guidelines
  • Excellent investigative and report writing skills
  • Minimum of 5 years of relevant experience in the hotel industry or work experience in the Military or the Police Force or 5 years experience as an Assistant Security Manager or Security Manager
"}

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