Hotel Experience Manager

5 days ago


Doha, Baladīyat ad Dawḩah, Qatar Antal International Full time

A dynamic opportunity to lead our guest experience team at Antal International, a Luxury 5 star hotel in Doha.

Job Purpose:

We are seeking a dedicated Guest Experience Manager with exceptional leadership abilities and a passion for delivering outstanding customer service. The ideal candidate will oversee the daily operations of the department, ensuring efficient and accurate booking processes, and develop strategies to enhance guest experiences through personalized services and special events.

Key Responsibilities:

  • Develop and implement effective strategies to optimize occupancy and revenue, collaborating with sales and front desk departments.
  • Monitor and analyze booking trends, identifying opportunities to maximize occupancy rates.
  • Lead the guest experience team, providing guidance and support to ensure seamless service delivery and consistency in guest experiences.
  • Train and mentor staff on service excellence and hospitality best practices.
  • Handle guest complaints and concerns promptly and professionally, striving for resolution and satisfaction.
  • Analyze guest data and trends to anticipate needs and preferences, enhancing future experiences.

Qualifications & Competencies:

  • Bachelor's degree in Hospitality Management, Business, or a related field preferred.
  • 3+ years of experience in a guest services or hospitality management role, preferably in a hotel setting.
  • Strong leadership and team-building skills, with excellent communication and interpersonal abilities.
  • Proven problem-solving skills and a guest-focused mindset.
  • Proficient in hotel management software and Microsoft Office Suite.
  • Ability to work flexible hours, including evenings and weekends.


  • Doha, Baladīyat ad Dawḩah, Qatar Four Seasons Hotels and Resorts Full time

    About Four Seasons Hotels and ResortsCompany OverviewWe are a collective of individuals who strive to deliver exceptional guest experiences through a commitment to luxury with genuine heart. Our team members around the world create unforgettable moments for our guests, residents, and partners by providing personalized service and treating each other with...


  • Doha, Baladīyat ad Dawḩah, Qatar Hyatt Hotel Full time

    At the Hyatt Hotel, we are committed to delivering exceptional guest experiences.We are seeking a skilled Housekeeping Coordinator to join our team.Job DescriptionSUPERVISE DAILY OPERATIONS OF THE HOUSEKEEPING DEPARTMENT, ENSURING TASKS ARE EFFICIENTLY COMPLETED TO HIGH CLEANLINESS AND PRESENTATION STANDARDS.TRAIN NEW MEMBERS OF THE TEAM AND PROVIDE ONGOING...


  • Doha, Baladīyat ad Dawḩah, Qatar Rotana Hotel Full time

    Job RequirementsWe are seeking a Customer Experience Representative to join our team at Rotana Hotel. In this role, you will be responsible for delivering exceptional customer experiences and ensuring that all guest interactions meet our high standards.Your key responsibilities will include:Processing and confirming guest room reservations made by clients...


  • Doha, Baladīyat ad Dawḩah, Qatar Rotana Hotel Full time

    Role SummaryWe are seeking a Reservation Specialist to join our team at Rotana Hotel. As a key member of our revenue team, you will be responsible for maintaining effective communication on all reservations made to ensure smooth and efficient service delivery.Your key responsibilities will include:Processing and confirming guest room reservations made by...


  • Doha, Baladīyat ad Dawḩah, Qatar Rosewood Hotel Group Full time

    About the RoleWe are seeking a highly motivated and experienced individual to join our team as the Hotel Sustainability Manager. In this role, you will lead the development and implementation of sustainability strategies, collaborating with various departments to minimize the environmental footprint and foster community empowerment.You will work closely with...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    At lxbfYeaa, we are committed to delivering exceptional customer experiences in our luxury hotel. As the Guest Service Manager, you will play a key role in ensuring that our guests feel welcome and valued.Company OverviewOur company is a world leader in hospitality, with a rich history of innovation and excellence. We take pride in our reputation for warm...


  • Doha, Baladīyat ad Dawḩah, Qatar Hyatt Hotel Full time

    The Hyatt Regency Oryx Doha is seeking a Guest Service Officer to join its Communications Centre team. As a key member of the team, you will be responsible for creating a welcoming experience for guests through exceptional service.We are looking for colleagues who can embody our culture of modern design and exceptional hospitality. In this role, you will be...


  • Doha, Baladīyat ad Dawḩah, Qatar Mandarin Oriental Hotel Group Limited Full time

    Are you looking for a challenging and rewarding role in a dynamic and fast-paced environment? Do you have a passion for delivering exceptional customer service and creating unforgettable experiences for our guests?We are seeking a skilled Concierge to join our team at Mandarin Oriental, Doha and take your career to the next level. As a Concierge, you will be...


  • Doha, Baladīyat ad Dawḩah, Qatar Hyatt Hotel Full time

    The Hyatt Regency Oryx Doha, a contemporary hotel located near Hamad International Airport and the heart of Doha, seeks a Guest Service Officer for its Communications Centre. As a key member of the team, you will be responsible for creating a welcoming experience for guests through exceptional service.With a passion for delivering outstanding...


  • Doha, Baladīyat ad Dawḩah, Qatar Anantara The Marker Dublin Hotel Full time

    Lead Engineer - Hotel OperationsDegree in Electrical or Mechanical Engineering requiredFive years of experience in engineering managementFamiliarity with hotel operations and prioritiesKnowledge of local government regulationsThis position involves managing the Engineering department to ensure the efficient running of all hotel facilities.You will be...


  • Doha, Baladīyat ad Dawḩah, Qatar Mandarin Oriental Hotel Group Limited Full time

    Mandarin Oriental, Doha invites applications from talented individuals looking to join a dynamic team in the hospitality industry.The successful candidate will be responsible for providing exceptional guest services, including responding to phone calls, confirming reservations, and ensuring accurate information is provided.Main ResponsibilitiesAnswer hotel...

  • Hotel Manager

    5 days ago


    Doha, Baladīyat ad Dawḩah, Qatar Abroad Work Full time

    Hotel ManagerWe are hiring a skilled and experienced Hotel Manager to oversee the day-to-day operations of our hotel in Doha. As a Hotel Manager, you will be responsible for ensuring the smooth and efficient running of all departments, maintaining high-quality standards, and providing exceptional guest service.Responsibilities:Oversee the daily operations of...


  • Doha, Baladīyat ad Dawḩah, Qatar Mandarin Oriental Hotel Group Limited Full time

    We are seeking a highly skilled Reservations Services Agent to join our team at Mandarin Oriental, Doha.The ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to work effectively in a fast-paced environment.Main ResponsibilitiesAnswer hotel phone calls and respond to guest inquiriesProcess and confirm...

  • Hotel Ambassador

    6 hours ago


    Doha, Baladīyat ad Dawḩah, Qatar Mandarin Oriental Hotel Group Limited Full time

    Mandarin Oriental Hotel Group Limited is a renowned luxury hotel chain with a strong presence in prime destinations worldwide. We are seeking a highly skilled Concierge to join our team at Mandarin Oriental, Doha.The ideal candidate will be a master of crafting exceptional guest experiences, demonstrating integrity and respect while acting responsibly. If...


  • Doha, Baladīyat ad Dawḩah, Qatar The Chedi Katara Hotel & Resort Full time

    The Luxury Hotel Supervisor is responsible for supervising the front desk operations of The Chedi Katara Hotel & Resort. This role requires strong leadership skills, as well as the ability to communicate effectively with guests and staff.Key ResponsibilitiesHotel OperationsCoordinates daily hotel operations, including front desk, housekeeping, and...


  • Doha, Baladīyat ad Dawḩah, Qatar Millennium Hotel Doha Full time

    As an Event Revenue Manager at Millennium Hotel Doha, you will play a key role in driving revenue growth through proactive sales efforts. Key responsibilities include identifying and pursuing new business opportunities, building client relationships, and achieving sales targets.You will conduct market research to understand customer needs and preferences,...


  • Doha, Baladīyat ad Dawḩah, Qatar Rosewood Hotel Group Full time

    Company OverviewRosewood Hotel Group is a leading hospitality organization renowned for its commitment to excellence and exceptional guest experiences. Our team members are the essence of our success, driven by a passion for delivering outstanding service and creating memorable moments for our guests.Job DescriptionThis is an exciting opportunity to join our...


  • Doha, Baladīyat ad Dawḩah, Qatar one5 Full time

    Guest Experience Manager – Luxury Hotel, Ras Al KhaimahA prestigious luxury hotel in Ras Al Khaimah is seeking a Guest Experience Manager to elevate the guest journey from arrival to departure. The ideal candidate must have a deep understanding of luxury hospitality, a strong ability to engage with VIP guests, and a proactive approach to enhancing guest...


  • Doha, Baladīyat ad Dawḩah, Qatar Mövenpick Hotels & Resorts Full time

    Company OverviewMövenpick Hotels & Resorts is a 4-star luxury hotel that offers a unique experience for business travelers. Located on the prominent Corniche Road, the hotel is centrally positioned and within walking distance of the iconic Museum of Islamic Arts.Job DescriptionThe Chief Engineer will oversee the daily operations of the Engineering...


  • Doha, Baladīyat ad Dawḩah, Qatar Abroad Work Full time

    Abroad WorkWe are seeking a skilled Hotel Manager to lead the day-to-day operations of our hotel in Doha, Qatar. The successful candidate will have experience in hospitality management, excellent leadership skills, and a strong commitment to delivering exceptional guest experiences.Key Responsibilities:Lead the hotel's front desk, housekeeping, food and...