Hotel Experience Manager

5 days ago


Doha, Baladīyat ad Dawḩah, Qatar Four Seasons Hotels and Resorts Full time

About Four Seasons Hotels and Resorts

Company Overview

We are a collective of individuals who strive to deliver exceptional guest experiences through a commitment to luxury with genuine heart. Our team members around the world create unforgettable moments for our guests, residents, and partners by providing personalized service and treating each other with respect and kindness.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. We understand that life is richer when we truly connect to the people and the world around us.

Job Description

The Four Seasons Hotel Doha is seeking a highly visible Guest Relations Agent to represent our hotel and manage the day-to-day activities of the Guest Relations Team. This role requires a passion for delivering exceptional guest services and creating a warm and welcoming first impression.

  • Coordinates with various departments to ensure seamless guest experiences.
  • Meets and greets arriving and departing guests, providing genuine hospitality and recognition.
  • Maintains harmonious relationships with colleagues, supervisors, and all departments.
Required Skills and Qualifications

To succeed in this role, you will need:

  • A degree in hotel management or a related field.
  • 2-4 years of experience as a Guest Relations Agent.
  • An excellent command of English, with Arabic proficiency preferred.
Benefits

We offer a unique opportunity to build a successful career with global potential, along with:

  • Living accommodation in high-quality apartments.
  • Excellent training and development opportunities.
  • Employee recognition programs.
  • Complimentary nights at FS Hotels Worldwide.
  • Paid annual home leave tickets.
  • Free transportation to work.
  • Medical coverage.


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