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Customer Relationship Management Specialist

1 week ago

Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

**About Us:**

We are a dynamic team at lxbfYeaa, committed to delivering exceptional customer experiences through innovative approaches.

Our goal is to foster strong relationships with our customers, providing them with tailored solutions that meet their unique needs.

  • We achieve this by leveraging the latest technologies and best practices in CRM software, ensuring seamless interactions and effective communication channels.

**Key Responsibilities:

  1. Develop and maintain robust customer databases, incorporating accurate and complete information for informed decision-making.
  2. Analyze customer feedback to identify areas of improvement, driving data-driven insights that enhance customer satisfaction.
  3. Collaborate with cross-functional teams to align CRM strategies with business objectives, resulting in increased customer engagement and loyalty.
  4. Utilize CRM software to track customer interactions, generating valuable insights that inform sales and marketing efforts.
  5. Prepare comprehensive reports on customer engagement, satisfaction, and sales leads, providing actionable intelligence for business growth.

**Requirements:**

  • Bachelor's degree in Marketing, Business, or a related field.
  • Proven experience in a CRM or customer-focused role, preferably in the automotive industry.
  • Strong communication and interpersonal skills, enabling effective collaboration with internal stakeholders and external partners.
  • Proficiency in CRM software and data analysis tools, supporting data-driven decision-making and process optimization.
  • Excellent problem-solving abilities, combined with attention to detail and organizational skills.
  • Able to work independently and as part of a team, prioritizing tasks and managing multiple projects simultaneously.
  • Familiarity with automotive products and services is an asset, as is fluency in Arabic.