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Lead Systems Officer

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time
About the Role

We are seeking a highly skilled and experienced professional to join our Global Sales team as a Lead Systems Officer. This is an exciting opportunity to work with a dynamic team and contribute to the success of our organization.

Key Responsibilities:

  1. Develop and implement a comprehensive strategy for the CRM (Salesforce) system, ensuring optimal performance and usability.
  2. Lead close interactions with IT, Global Sales, Outstation Sales teams, Revenue Management, and other system stakeholders to deliver effective CRM tool delivery.
  3. Manage project implementation and strategy of CRM (Salesforce)-related developments to deliver best-in-class CRM tools for sales teams across the network.
  4. Provide functional expertise covering all requirements during program lifecycles (Discovery, Design, Development, Configuration, Testing, Go-Live, and post Go-Live support).
  5. Closely liaise with all areas within the Commercial unit interfacing with the system to understand processes and policies and to identify areas of enhancements, optimizing efficiency and effectiveness of sales teams.
  6. Provide training support and assistance to Network users on all modules within the system.
  7. Take charge of enhancing communications and user engagement within the system through various marketing initiatives.
  8. Manage the business support of the system from UAT testing ensuring defect-free features move to Production to end-user support after go-live.
  9. Continually review system performance, and develop new features and functionalities according to market needs, benchmarking against industry standards.
  10. Analyze latest CRM and Salesforce features and products to provide recommendations for implementation use cases in the org.
  11. Perform other department duties as directed by the Line Manager and/or Head of the Department.
Qualifications

We are looking for a candidate with the following experience and qualifications:

  1. Bachelor's Degree or Equivalent
  2. Degree in Business, Information Systems, Technology Management, Project Management, or Analytical related fields
  3. Proven experience of demonstrating accountability in managing effective working relationships and Change Management, especially in the technology and CRM space.
  4. Project management experience within a multicultural environment.
  5. High level of Tech management or Business experience.
  6. CRM/Salesforce knowledge.
Preferred Qualifications

The ideal candidate will possess the following:

  1. Good understanding of CRM and Sales Systems, as well as interpretation of Sales data.
  2. Ability to train and develop subordinate's skills, and to foster teamwork among team members.
  3. Commercial acumen - ability to spot and interpret market trends.
  4. Prior experience within the Airline/Travel industry background or related field.
  5. Demonstrated expertise in system analysis and decision-making techniques.
Application Guidelines

If you are interested in submitting your application and feel that you are a good fit for this role, please fill in our application form and upload your CV for our review and consideration.