Lead Systems Officer

2 days ago

Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Group Full time
{"h1": "Lead Systems Officer Job Description", "p": "At Qatar Airways Group, we are seeking a highly skilled and experienced Lead Systems Officer to join our Global Sales team. As a key member of our team, you will be responsible for implementing and monitoring the CRM (Salesforce) system performance, ensuring its functionalities and usability meet the highest standards.

Your primary focus will be on leading close interactions with IT, Global Sales, Outstation Sales teams, Revenue Management, and other system stakeholders to deliver effective CRM tool delivery.

Key Responsibilities:

* Project management and implementation of CRM-related developments to deliver best-in-class CRM tools for sales teams across the network.
* Providing functional expertise covering all requirements during program lifecycles (Discovery, Design, Development, Configuration, Testing, Go-Live, and post-Go-Live support).
* Liaising with all areas within the Commercial unit interfacing with the system to understand processes and policies and identify areas of enhancements, optimizing efficiency and effectiveness of sales teams.
* Providing training support and assistance to Network users on all modules within the system.
* Enhancing communications and user engagement within the system through various marketing initiatives.
* Managing the business support of the system from UAT testing, ensuring defect-free features move to Production to end-user support after Go-Live.
* Continually reviewing system performance and developing new features and functionalities according to market needs, benchmarking against industry standards.
* Analyzing latest CRM and Salesforce features and products to provide recommendations for implementation use cases in the org.

Requirements:

* Bachelor's Degree or Equivalent
* Degree in Business, Information Systems, Technology Management, Project Management, or Analytical related fields
* Proven experience of demonstrating accountability in managing effective working relationships and Change Management, especially in the technology and CRM space.
* Project management experience within a multicultural environment.
* High level of Tech management or Business experience.
* CRM/Salesforce knowledge.

Preferred qualifications:

* Good understanding of CRM and Sales Systems, as well as interpretation of Sales data.
* Ability to train and develop subordinate's skills, and to foster teamwork among team members.
* Commercial acumen - ability to spot and interpret market trends.
* Prior experience within the Airline/Travel industry background or related field.
* Demonstrated expertise in system analysis and decision-making techniques.

Application Guidelines:

* Employees must submit applications through internal vacancies portal (via GEMS) only.
* Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed.

Note: This job description is for Qatari Nationals only.

If you are interested in this exciting opportunity, please submit your application through the internal vacancies portal.

We look forward to hearing from you"}

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