Store Director

5 days ago

Doha, Baladīyat ad Dawḩah, Qatar Talent Pal Full time
Job Description

Job Title: Store Director - Leadership and Operations

Job Summary:

Talent Pal is seeking a highly skilled and experienced Store Director to lead our retail store team in delivering exceptional customer experiences, driving sales growth, and maintaining operational excellence. As a Store Director, you will be responsible for overseeing the day-to-day operations of the store, managing a team of retail professionals, and implementing strategies to achieve business objectives.

Key Responsibilities:
  • Customer Experience:
    • Embody the Sephora Attitude and set an example for the team.
    • Provide support to the team in difficult situations to ensure client satisfaction.
    • Provide extensive coaching and training to assist the team in meeting commercial and operational KPIs.
    • Take over floor leadership segments and ensure the floor is always managed and covered.
    • Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.
    • Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.
    • Inspire the team to use digital tools to deliver a customized service.
    • Work in partnership with the Training Department and coach the team to offer our Beauty Services to maximize client satisfaction.
    • Embolden the team to use digital (Happy App) to deliver a customized service; responsible for daily follow-up.
    • Build a strong relationship with Brand Supervisors and follow up on Brand BCs.
    • Lead the Management team to create a positive and energetic shopping experience to enable achievements in all commercial KPIs.
    • Provide support for the Head of Operations in analyzing results and proposing action plans to enhance client experience and drive all related KPIs.
    • Provide support for the management team by maintaining and enforcing quality customer service and resolving customer service complaints.
  • Sales:
    • Implement retail priorities and inspire commercial success.
    • Lead the management team to create a positive and exciting work environment through effective floor management while ensuring that targets are met.
    • Inspire the Services Manager to create a playful and educational experience while ensuring services targets are met.
    • Reinforce sales policies and techniques established at the Sephora University with all team members.
    • Balance and drive the sales target among selective, exclusive, and Sephora Collection.
    • Provide support for the Store Head of Operations in analyzing sales results and proposing action plans to achieve set targets.
    • Create disruptive internal competitions to motivate the team and boost achievements.
  • Operations:
    • Optimize and oversee operations with the Operations Manager to ensure efficiency and compliance with company policies and operational guidelines.
    • Inspire the management team to enforce policies and procedures referring to products, testers, prices, merchandising, and other partners (Brands, helpers, security).
    • In collaboration with the Operations Manager, ensure the store projects an excellent image through cleanliness and product restocking.
    • Together with the Category Managers, encourage the team to apply and follow established policies and procedures regarding store operations.
    • Accurately monitor stock availability and report low stock to the Operations Manager to avoid OOS situations.
    • Work with the Operations Manager to ensure that VM, merchandising quality, animation, and marketing standards are met.
    • Provide support to the relevant head office department in providing feedback and analyzing data on all operational aspects.
  • Business:
    • Provide support to the Head of Retail with knowledge of market conditions, competition, client needs, etc.
    • Provide leadership and management to the store organization that mirrors the vision and strategic direction of Sephora.
    • Establish monthly reports including competitors' activities.
    • Analyze all relevant KPIs and propose action plans for improvement and forecast future performance.
    • Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.
    • Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.
    • Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training, monthly trends, and operational knowledge.
    • Propose, implement, and oversee in-store promotional events or displays.
    • Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.
    • With the team of Managers, ensure all contribute to the Business reports as required to form a comprehensive picture of the business.
    • Network with other stores and head office departments and take on area responsibilities.
    • Network and build relationships with the different departments in Sephora HO and take on area responsibilities.
    • Manage the store's P&Ls.
    • Propose innovative ideas and opportunities to the Head of Operations.
  • People:
    • Motivate and develop the Management and store team through daily coaching/observations.
    • Communicate and inspire the team on business strategy, vision, and relevant information through animate briefings, coaching's, and trainings.
    • Increase the team's confidence and motivation by praise and feedback for their performance.
    • Identify, engage in recruiting, and develop talents and secure succession plans in collaboration with the Head of Operations.
    • Ensure the team is attending training and follow up is done after the training is attended.
    • Ensure the team is using Axonify as an E-learning tool; daily follow-up on average training frequency for each team member.
    • Ensure an addictive beauty experience through performing monthly assessments.
    • Facilitate team monthly meetings with the Customer Experience Manager and Operations Manager to analyze and discuss their performance.
    • Be accountable for the PCR and PIP process of the entire team and assist Managers where necessary.
    • Oversee the annual leave of the team according to business needs.
  • Know How:
    • Project an exceptional image and body language in accordance with the guidelines set by Sephora.
    • Keep up-to-date on trends and products.
    • Inspire, mentor, and coach the team.
    Job Holder Profile:

Training Knowledge:

  • Advanced Product Knowledge.
  • Intermediate knowledge on health and safety procedures.

Experience:

  • Proven successful role in managing.
  • Minimum 7 to 8 years' experience in store management.
  • Bachelor's degree.

Languages:

  • English – advanced level for OGCC and intermediate for KSA.
  • Arabic is a plus in OGCC and mandatory for KSA.

Competencies:

  • Digital orientation/analytical skills/business acumen.
  • Excellent communication skills.
  • Intermediate MS Office skills.
  • Ability to deal with Ambiguity.
  • Commercial & Financial awareness.

  • Store Director

    5 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Talent Pal Full time

    Job DescriptionJob Title: Store DirectorJob Summary:We are seeking an experienced Store Director to lead our retail store team and drive business growth. The successful candidate will have a proven track record in managing high-performing teams, driving sales, and improving customer experience.Key Responsibilities:Customer Experience:Lead by Example: Embody...

  • Store Director

    7 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Chalhoub Group Full time

    About the RoleWe are seeking a highly skilled and experienced Store Manager to join our team at Chalhoub Group. As a Store Manager, you will be responsible for driving the store business, building a loyal customer base, and managing a team of professionals.Key ResponsibilitiesDrive the BusinessLead by example and represent the brand by communicating its...

  • Store Director

    2 days ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    Job DescriptionJob Summary: We are seeking a highly skilled and experienced Store Director to lead our retail operations and drive commercial success in our stores. As a key member of our team, you will be responsible for ensuring exceptional customer experiences, driving sales growth, and maintaining operational excellence.Key Responsibilities:Customer...

  • **Store Director**, **Retail Manager**, **Sales Leader**, **Team Supervisor**, **Business Development Manager**

    7 days ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    About the RoleWe are seeking a highly skilled and experienced Store Director to join our team at lxbfYeaa. As a key member of our retail leadership team, you will be responsible for driving business growth and delivering exceptional customer experiences across our stores.Key ResponsibilitiesBusiness Development: Develop and execute business strategies to...

  • **Store Director**, **Retail Store Manager**, **Customer Service Manager**

    7 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Precision Hire Solution Full time

    Key Responsibilities:Customer Focus: Foster a customer-centric environment by ensuring all store staff are equipped to deliver exceptional service.Effective Resource Planning: Develop and implement strategies to optimize customer service delivery, ensuring seamless interactions and timely resolutions.Staff Training and Development: Design and deliver...

  • **Store Director**, **Retail Manager**, **Sales Leader**, **Team Supervisor**, **Business Development Manager**

    4 days ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    About the RoleWe are seeking a highly skilled and experienced Store Director to join our team at lxbfYeaa. As a key member of our retail leadership team, you will be responsible for driving business growth and delivering exceptional customer experiences across our stores.Key ResponsibilitiesBusiness Development: Develop and execute business strategies to...

  • Technical Director

    5 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Public Healthcare Medical Group Full time

    Job SummaryWe are seeking a highly experienced Technical Director to lead our Biomedical Engineering team at Public Healthcare Medical Group. The successful candidate will be responsible for overseeing the daily technical operations of our facility, supervising technical staff, and ensuring the optimal functioning of medical equipment.Key...

  • Creative Director

    4 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Cafe Noir KSA Full time

    About Cafe Noir KSACafe Noir KSA is a leading luxury food and beverage company, renowned for its exquisite culinary offerings and sophisticated ambiance. We are seeking an experienced and visionary Creative Director who is fluent in Arabic to lead our creative team and elevate our brand to new heights.Job SummaryAs the Creative Director, you will be the...

  • Sales Director

    5 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Al Futtaim Group Full time

    Job DescriptionAs a Sales Manager at Al-Futtaim Group, you will be responsible for leading the sales functions across various markets, driving maximum profitability and growth in line with the company's vision and values. This role requires a strong commercial acumen, leadership skills, and the ability to develop and implement business plans that meet sales...

  • Retail Operations Director

    4 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Plan A Full time

    Job Summary:We are seeking a highly skilled and experienced Retail Operations Manager to join our team at Plan A. As a key member of our operations team, you will be responsible for overseeing the daily operations of multiple retail stores, ensuring they meet set objectives and drive business growth.Key Responsibilities:Operational Excellence: Manage and...

  • Project Director

    7 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Apt Resources | Recruitment Specialists Full time

    Job DescriptionApt Resources, a leading recruitment company, is currently seeking a highly skilled and experienced Project Manager to join our client's team. Our client is a renowned company in the food services industry and is looking to expand their operations in the AME region.Key Responsibilities:Project Management: Manage, control, and develop a full...

  • Sales Director

    5 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Al Futtaim Group Full time

    Job DescriptionAs a Sales Manager at Al-Futtaim Group, you will be responsible for leading the sales functions across various markets, driving maximum profitability and growth in line with the company's vision and values. This role requires a strong commercial acumen, leadership skills, and the ability to develop and implement business plans that achieve...

  • Marketing Director

    7 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Tabby Full time

    About TabbyTabby is a leading fashion e-commerce company seeking a highly skilled Marketing Head to drive brand awareness and growth in the UAE market.Key ResponsibilitiesRaise brand awareness by at least 100% every year in the UAE market through strategic marketing initiatives.Create and implement a brand development strategy in international markets, with...

  • Sales Director

    12 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar ALI BIN ALI Full time

    {"Job Title": "Sales Manager", "Job Description": "Job OverviewAs a Sales Manager at ALI BIN ALI, you will play a crucial role in driving sales growth and achieving business objectives. This position requires a strong leader who can motivate and guide a team of sales professionals to achieve exceptional results.Key ResponsibilitiesOperationsEnsure inventory...

  • Financial Accountant

    4 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Crowne Plaza Hotels & Resorts Full time

    About the RoleWe are seeking an experienced Financial Accountant to join our team at Crowne Plaza Hotels & Resorts. As a key member of our finance department, you will be responsible for ensuring the accuracy and integrity of our financial records, as well as providing financial guidance and support to our hotel operations.Key ResponsibilitiesReview and...

  • Global Alliances Revenue Operations Director

    7 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Canonical Full time

    About the RoleWe are seeking an exceptional Revenue Operations leader to drive growth in our global alliances and channel partner sales. As a key member of our team, you will be responsible for analyzing and driving interventions to maximize net customer retention, and leading robust, repeatable processes to plan, manage, and deliver revenue.Key...

  • Financial Accountant

    7 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Precision Hire Solution Full time

    About the RoleWe are seeking a highly skilled and experienced Financial Accountant to join our team at Precision Hire Solution. As a key member of our finance department, you will be responsible for ensuring the accuracy and integrity of our financial records, as well as providing financial guidance and support to our management team.Key...

  • Financial Accountant

    7 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Precision Hire Solution Full time

    About the RoleWe are seeking a highly skilled and experienced Financial Accountant to join our team at Precision Hire Solution. As a key member of our finance department, you will be responsible for ensuring the accuracy and integrity of our financial records and reports.Key ResponsibilitiesReview and correct daily revenue journalControl all balance sheet...

  • Financial Accountant

    4 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar IHG Hotels & Resorts Full time

    We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your...

  • Store Director

    5 months ago

    Doha, Qatar Sephora Full time

    **MISSION**:To **ensure** the **delivery** of **exceptional** **operational** and commercial standards **throughout** the store, **with** focus on **providing** an **elevated** **customer** **experience**. The Store **Director** **needs** to **ensure** compliance in all areas of **operational** **activity** and drive sales and **profitability** **through**...

  • Store Director

    4 months ago

    Doha, Qatar Sephora Full time

    MISSION: To ensure the delivery of exceptional operational and commercial standards throughout  the store, with focus on  providing an elevated customer experience. The Store Director needs to ensure compliance in all areas of operational activity and drive sales and profitability through the performance and development of the Management team, whilst...

  • Store Director

    4 weeks ago

    Doha, Qatar Talent Pal Full time

    **MISSION**:To **ensure** the **delivery** of **exceptional** **operational** and commercial standards **throughout** the store, **with** focus on **providing** an **elevated** **customer** **experience**. The Store **Director** **needs** to **ensure** compliance in all areas of **operational** **activity** and drive sales and **profitability** **through**...

  • Store Director

    1 month ago

    Doha, Qatar Precision Hire Solution Full time

    MISSION: To ensure the delivery of exceptional operational and commercial standards throughout the store with focus on providing an elevated customer experience. The Store Director needs to ensure compliance in all areas of operational activity and drive sales and profitability through the performance and development of the Management team whilst managing...

  • Store Director

    4 months ago

    Doha, Qatar Precision Hire Solution Full time

    MISSION: To ensure the delivery of exceptional operational and commercial standards throughout the store with focus on providing an elevated customer experience. The Store Director needs to ensure compliance in all areas of operational activity and drive sales and profitability through the performance and development of the Management team whilst managing...

  • Multi-unit Store Manager

    4 months ago

    Doha, Qatar PromoQ Full time

    **Multi Unit Restaurant Manager **reports directly to the Director of Operations and is responsible for supervising multiple Restaurants, overseeing various processes and positions within each outlet. You will handle the budget for each unit, ensuring goals are met as per company standards. You will assist to recruit and train new staff, review regular...

  • Director of Operations for Showroom

    3 months ago

    Doha, Qatar Gallery Five Trading & Contracting W.L.L. Full time

    We are urgently looking for **DIRECTOR OF OPERATIONS FOR SHOWROOM** to join our team. **QUALIFICATIONS**: - Any Nationality - Must have 7 years of experience in the same field. - Arabic Speaking is a MUST - Experience in Furniture Industry **EXPERIENCE**: **1. Sales Reports**:(Daily/Weekly/Monthly/Yearly Sales Report andProduct Performance Report. **2....

  • Creative Director

    4 weeks ago

    Doha, Qatar Cafe Noir KSA Full time

    Job Title**:Creative Director - Arabic Speaker** **Company Profile**: We are a leading brand in the luxury food and beverage industry, specializing in fine dining restaurants and high-end cafés. Our establishments are renowned for their exquisite culinary offerings, sophisticated ambiance, and exceptional customer experiences. We are seeking an experienced...

  • Supply Chain Manager/director

    3 months ago

    Doha, Qatar International Medical Company Full time

    International Medical Company is looking for a Supply Chain Manager/Director. Who will be responsible of Developing effective Supply Chain models based on industry trends and demand patterns and implement solutions to improve demand and supply cycle. Work closely with the management, inventory, marketing, regulatory and sales teams to ensure implementing the...

  • Spa Supervisor

    3 months ago

    Doha, Qatar Imperial holding Group Full time

    Accountable for assisting the Store Manager with controllable costs in storeKeep appropriate par stock on all inventories goodsMaintains good relationships with colleagues and contributes to team spiritInteracts with other departments to provide additional or specialized guest servicesAt the end of each shift, generates needed sales reports as per...

  • Finance Manager

    3 months ago

    Doha, Qatar Healthcare Services Group – Doha Full time

    **Financial Accounting and Reporting** - Develops and maintains timely and accurate financial statements and reports that are appropriate for the users and in accordance with generally accepted accounting principles and regulations. - Develops, implements, and ensures compliance with internal financial and accounting policies and procedures. - Prepares all...

  • Travel Agency Manager

    2 months ago

    Doha, Qatar MSSKY TOURIST & TRADING Full time

    We are looking for an experienced Travel Agency Manager to take over the lead of our travel agency. You will be responsible for the daily operations of the agency and manage a small yet dedicated team of passionate travel experts. Together with the team, you will take our agency to the next level. To be successful in this role, you need to have excellent...

  • Head Chef

    3 months ago

    Doha, Qatar Vogue Hospitality Full time

    _**Job Purpose**:_ Under the general guidance of the Food & Beverage Director and within the limits of established Hostmark policies and procedures, is responsible for the planning and organization of the Kitchen, to ensure the prompt delivery of services while ensuring that all sanitation, safety, and security measures are taken. - **Duties &...

  • Head Chef

    3 months ago

    Doha, Qatar Vogue Hospitality Full time

    _**Job Purpose**:_ Under the general guidance of the Food & Beverage Director and within the limits of established Hostmark policies and procedures, is responsible for the planning and organization of the Kitchen, to ensure the prompt delivery of services while ensuring that all sanitation, safety, and security measures are taken. - **Duties &...

  • Head Chef

    3 months ago

    Doha, Qatar Driving Academy Full time

    **Head Chef** **Job Purpose**: Under the General Guidance of the Food & Beverage Director and within the limits of established host mark policies and procedures, is responsible for the planning and organization of the kitchen, to ensure the prompt delivery of services while ensuring that all sanitation, safety and security measures are taken. **Duties and...

  • Lebanese Chef

    3 months ago

    Doha, Qatar KKUM Restaurant Full time

    We are currently seeking for passionate and dynamic Kitchen professionals who pride themselves on their ability to deliver extraordinary levels of service and provide creative solutions. You will be responsible for the smooth operation of the entire kitchen operation, food production and all other related sections and your role will include key...

  • Senior Vision Mixer

    3 months ago

    Doha, Qatar Al Jazeera Media Network Full time

    **Job Summary**: - The **Senior Vision Mixer **crafts a news and programme from the director's vision and the producers rundown. The Vision Mixer operates a large and complex piece of gallery equipment and has a strong technical understating on the workings of television equipment. The Senior Vision Mixer is expected to design, create, and implement vision...

  • Market Director of Revenue Management

    5 months ago

    Doha, Qatar MARRIOTT International Full time

    Building Successful Relationships Develops constructive and cooperative working relationships with others, and maintains them over time.Develops and manages internal key stakeholder relationships.Provides targeted and timely communication of results, achievements and challenges to the stakeholders. Additional Responsibilities Informs and/or updates the...

  • Director of Revenue

    4 months ago

    Doha, Qatar IHG Hotel & Resorts Full time

    Responsibilities/Assignment Deliverables:Provide technical expertise and project leadership in the design, development and maintenance of specialized systems applications using Geographic Information System (GIS) technology including analyzing client ministries business needs in relation to clients programs and services delivery requirements and providing...

  • Public Area Attendant

    4 months ago

    Doha, Qatar Hotel Chadstone Melbourne MGallery Full time

    Consistently offer professional, friendly and engaging service (greeting, welcoming…)Report to shift on time, in uniform and perfectly groomedPro-actively offer help to guest in public space when applicableClean and sanitize all assigned public area including: bathroom cleaning, floor scrubbing, vacuuming, dusting, floor waxing, shampooing, marble...