Customer Service Team Lead
3 days ago
We are looking for a seasoned Customer Service Team Lead to join our team at ECCO Gulf WLL in Doha, Qatar.
Job OverviewThe ideal candidate will have a strong background in customer service and team leadership, with excellent communication and interpersonal skills.
Key Responsibilities- Lead and mentor a team of customer service representatives to achieve high levels of customer satisfaction and retention.
- Develop and implement strategies to improve customer engagement and loyalty.
- Collaborate with other teams to ensure seamless customer experiences across all touchpoints.
- Analyze customer feedback and complaints to identify areas for improvement.
- Develop and implement corrective actions to address customer concerns.
Benefits:
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness benefits.
- Opportunities for career advancement and professional development.
- Supportive and collaborative work culture.
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