Customer Service Team Lead

7 days ago


Doha, Baladīyat ad Dawḩah, Qatar ECCO Gulf WLL Full time

We are looking for a seasoned Customer Service Team Lead to join our team at ECCO Gulf WLL in Doha, Qatar.

Job Overview

The ideal candidate will have a strong background in customer service and team leadership, with excellent communication and interpersonal skills.

Key Responsibilities
  1. Lead and mentor a team of customer service representatives to achieve high levels of customer satisfaction and retention.
  2. Develop and implement strategies to improve customer engagement and loyalty.
  3. Collaborate with other teams to ensure seamless customer experiences across all touchpoints.
  4. Analyze customer feedback and complaints to identify areas for improvement.
  5. Develop and implement corrective actions to address customer concerns.

Benefits:

  • Competitive salary and performance-based incentives.
  • Comprehensive health and wellness benefits.
  • Opportunities for career advancement and professional development.
  • Supportive and collaborative work culture.


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