Food And Beverage Operations Manager

4 days ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

At lxbfYeaa, we are a fast-paced and energetic environment full of smart people who make things happen. Our company vision ensures an ongoing commitment to creating a loved and respected international brand, an awesome culture with exceptional people at every level, a fresh and evolving multi-sensory experience, pumping venues across the world, and a safety record we're proud of.

We have a powerful working culture that fuses passion, connectivity, accountability, and evolution of the BOUNCE experience. These are the BOUNCE values:

  • Passion
  • Unleash your free spirit, be your awesome authentic self, harness your talents and gifts, stand out and shine.

Unity

  • We're a tribe, we jump together and build a revolution together, talk straight, talk often, embrace diversity, stay tight.

Accountability

  • We need leadership at every level, take charge, be decisive, follow up and follow through, get the right stuff done right.

Keep it Fresh

  • Be the front runner and game changer, encourage, inspire and be inspired.

The key accountabilities include leading by example by living BOUNCE values on a day-to-day basis and encouraging all Hosts and Referees to do the same. Regularly stepping into the shoes of a Referee and Host to ensure Team Leader presence is felt on the floor and front of house is also required. Positively influencing and maintaining the BOUNCE culture through direct and indirect action as needed is another important responsibility.

In addition to this, taking every opportunity to promote the BOUNCE Vision, Values and Culture both internally and externally is essential. The person in this role will lead and supervise Hosts and Referees so that they are engaged and consistently delivering an exceptional experience. Facilitating training and induction to ensure Hosts and Referees are able to achieve current role requirements is also a critical task.

The individual will oversee both front and back of house operations, including café hosts and kitchen staff. Overseeing our kitchen tribes compliance with all health code and sanitation requirements is also required. Providing exceptional customer service and leading the tribe to do the same is essential. Responding to customer complaints quickly and resolving them effectively is also a critical task.

This role requires previous supervisory experience in the hospitality industry, proven ability to work in a fast-paced setting, strong HACCP knowledge, strong multi-tasking skills, physical ability to remain standing for long periods of time, exceptional organizational, communication, and customer service skills, and strong managerial skills.

The benefits of this role include a 5-day working week, free monthly passes which can be used for family and friends, discounts on food, beverage, and merchandise, and an inclusive and fun working environment which encourages you to be yourself.



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