Technical Support Specialist
6 hours ago
MiLaha is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our staff and users.
Key Responsibilities- Provide technical support and assistance to staff and users via phone, email, and in-person
- Install, configure, and maintain computer systems and peripherals
- Assist in capacity planning and troubleshooting of computer systems
- Provide training and guidance to staff on technical issues
- Coordinate activities of external contractors and vendors
- Monitor and maintain MiLaha's computing systems and networks
- Diagnose and resolve technical problems related to hardware and software
- Manage and maintain all computers to ensure optimal availability and provision of Helpdesk support services
- Provide qualitative services to users and support them in their day-to-day tasks
- Assist in the implementation and development of MiLaha network backup and disaster recovery standards and procedures
To be successful in this role, you will need to have excellent technical skills, strong communication and problem-solving abilities, and a customer-focused approach.
About MiLahaMiLaha is a leading company in the industry, and we are committed to providing our staff and users with the best possible technical support and services.
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