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Reception and Telephone Support Specialist

1 week ago

Doha, Baladīyat ad Dawḩah, Qatar Al Futtaim Group Full time

About The Role:

This is an exciting opportunity to join the Al-Futtaim Group as a front desk coordinator. You will play a crucial role in ensuring seamless customer interactions and contributing to the company's mission of delivering exceptional customer experiences.

Key Responsibilities:

  1. Client Interaction: Establish rapport with clients, respond to inquiries, and address concerns in a timely manner.
  2. Communication Skills: Demonstrate excellent verbal and written communication skills to interact with internal teams and external clients.
  3. Workshop Operations: Liaise with workshop controllers and technicians to update customers on vehicle status and ensure timely delivery.
  4. Administrative Tasks: Assist with opening service orders, making sales orders, and maintaining accurate records.

Requirements:

  • Qualifications: Secondary School Certificate or equivalent.
  • Background: 2-3 years of experience in a similar customer-facing role.
  • Soft Skills: Strong interpersonal skills, ability to multitask, and basic IT knowledge.

The Company:

  • We value innovation, quality, and integrity in all aspects of our business.
  • As part of the Al-Futtaim Group, we strive to deliver exceptional results while maintaining strong relationships with our clients and partners.