Assistant Front Office Manager

1 month ago


Doha, Baladīyat ad Dawḩah, Qatar Four Seasons Hotels and Resorts Full time
About Four Seasons

We are a global hospitality company that prides itself on delivering exceptional guest experiences. Our team members around the world create unforgettable moments for our guests, residents, and partners through a commitment to luxury and genuine heart.

Our Culture

We believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet with kindness and respect. Our purpose is to create impressions that will stay with our guests for a lifetime.

About the Role

The Assistant Front Office Manager is responsible for overseeing the Front Desk operations and acting as the manager on duty when senior managers are unavailable. This role requires a high level of customer service skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Welcome and register hotel guests, explaining the accommodations and establishing credit or method of payment
  • Check guests out of the hotel, preparing and explaining the bill
  • Respond to a wide variety of guest requests by accurately assessing their needs and adding personal recommendations and touches to achieve maximum customer satisfaction
  • Ensure the guests' departure is smooth and all charges are handled correctly
  • Connect with guests to learn more about their stay and how their experience can be improved
Requirements
  • Degree holder, preferably in hotel management
  • 2-4 years of experience in Front Office
  • Excellent command of English, Arabic is an advantage
  • Relevant experience in a Five-Star luxury hotel
What We Offer
  • Opportunities to build a successful career with global potential
  • Unique strong culture - diversity of 50 different nationalities
  • Living accommodation in a high-quality, well-resourced apartment
  • Excellent Training and Development opportunities
  • Employee Recognition Programs
  • Complimentary nights at FS Hotels Worldwide
  • Paid annual home leave tickets
  • Complimentary meals in employee restaurants
  • Free transportation to work
  • Medical coverage
Work Authorization

The hotel will apply for the work authorization for a successful candidate.


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