Front Office Supervisor

3 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Accor Full time
Front Office Supervisor

At Accor, we're seeking a highly skilled and experienced Front Office Supervisor to join our team. As a key member of our front office team, you will be responsible for ensuring exceptional guest experiences and delivering outstanding service.

Key Responsibilities:
  • Guest Services: Provide exceptional guest service, responding to guest inquiries and resolving any issues in a timely and professional manner.
  • Team Management: Lead and motivate a team of front office staff, providing guidance and support to ensure seamless operations.
  • Communication: Develop and maintain effective communication with guests, team members, and other departments to ensure seamless service delivery.
  • Problem-Solving: Remain composed under pressure, making rational decisions to resolve situations and deliver exceptional service.
  • Security and Confidentiality: Ensure the security and confidentiality of guest and hotel information in accordance with company and country data security acts.
  • Technology: Possess good computer and property management system knowledge to effectively manage front office operations.
  • Culture and Stakeholders: Have an understanding of the Middle Eastern clientele and culture, as well as key stakeholders in the luxury travel space.

What We Offer: As a Front Office Supervisor at Accor, you will have the opportunity to work in a dynamic and fast-paced environment, with a focus on delivering exceptional guest experiences. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.



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