Front Office Manager

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar AccorHotel Full time
Job Title: Rooms Controller

About the Role:

We are seeking a highly organized and results-driven Rooms Controller to join our Front Office team at AccorHotel. As a key member of our team, you will be responsible for ensuring the smooth operation of our housekeeping department and providing exceptional guest experiences.

Key Responsibilities:

  • Utilize your knowledge of the local area and surrounding facilities to enhance guest experiences and provide accurate information.
  • Foster a culture of quality awareness within the Front Office team, promoting high standards and ensuring they are maintained.
  • Respond proactively to changes in the Front Office function, adapting to industry trends, company initiatives, and hotel-specific needs.
  • Manage and coordinate rooms not ready situations with the Front Office team effectively during peak occupancy periods.
  • Keep all departments informed about room statuses and ensure reservations are in the system.
  • Assist as a hotel phone operator, delivering exceptional service to callers and addressing their inquiries.
  • Ensure the smooth operation of the housekeeping department.
  • Prepare and ensure timely delivery of daily reports to other departments and the executive office.
  • Track the daily cleaning and maintenance process, system, and distribute job assignments as they come in.
  • Maintain the lost and found log, tag, and store items.
  • Communicate with guests inquiring about lost and found items and shipments.
  • Maintain communication between front desk, housekeeping, and maintenance.
  • Ensure that all assigned guest calls or special requests are recorded and completed within 15 minutes.
  • Support and improve housekeeping and maintenance services that effectively address problems affecting both guests and associates.

Requirements:

  • A minimum of 2 years Front Office experience in luxury hospitality.
  • Excellent interpersonal and communication skills (Fluent in English and other languages is an asset).
  • Highly organized and results-oriented.
  • Ability to prioritize work in an environment with multiple interests.
  • Ability to work effectively and efficiently in high-pressure circumstances.
  • Competency using a variety of computer software.
  • Experience with Opera property management system and Windows applications.

Working Conditions:

No remote work is available for this position. This is a full-time employment opportunity.

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