Call Center Representative

6 days ago


Doha, Baladīyat ad Dawḩah, Qatar Al Futtaim Group Full time

Job Title

Customer Service Associate

Job Summary

We are seeking a highly skilled Customer Service Associate to join our team. As a key member of our store operations team, you will be responsible for assisting customers with telephone queries and complaints in a friendly and professional manner.

Responsibilities

  • Assist customers with telephone queries and complaints promptly and courteously.
  • Makes announcements in English and Arabic and pages the relevant person the visitor or co-workers have asked to see.
  • Operates the switchboard in a professional manner.
  • Ensures awareness of all emergencies and evacuation procedures and list codes.
  • Deals with internal operator issues.
  • Briefs the Duty Manager on complaints that require management assistance.
  • Ensures all customers' queries are attended to in a professional manner.

About Us

The Al-Futtaim Group is a leading business house in the Gulf region, operating collectively over 40 companies. Our mission is to provide exceptional customer service and support through our various businesses.



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