Call Center Representative
6 days ago
Job Title
Customer Service Associate
Job Summary
We are seeking a highly skilled Customer Service Associate to join our team. As a key member of our store operations team, you will be responsible for assisting customers with telephone queries and complaints in a friendly and professional manner.
Responsibilities
- Assist customers with telephone queries and complaints promptly and courteously.
- Makes announcements in English and Arabic and pages the relevant person the visitor or co-workers have asked to see.
- Operates the switchboard in a professional manner.
- Ensures awareness of all emergencies and evacuation procedures and list codes.
- Deals with internal operator issues.
- Briefs the Duty Manager on complaints that require management assistance.
- Ensures all customers' queries are attended to in a professional manner.
About Us
The Al-Futtaim Group is a leading business house in the Gulf region, operating collectively over 40 companies. Our mission is to provide exceptional customer service and support through our various businesses.
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