Guest Services Representative
7 days ago
Mandarin Oriental, Doha is a luxurious urban retreat that blends Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, our hotel offers easy access to some of the city's most popular attractions.
About the RoleThe Guest Experience Representative is responsible for creating memorable experiences for our guests, ensuring that every visit is truly unforgettable. Key responsibilities include:
- Welcoming and greeting all visitors and employees upon arrival, consistently maintaining a professional and friendly demeanor.
- Using excellent communication skills to answer, screen, and forward incoming calls, providing accurate information and handling inquiries promptly.
- Directing visitors to the correct person or department with efficiency and courtesy.
- Maintaining a clean and organized workspace at all times.
- Assisting with scheduling appointments and preparing meeting rooms as required.
Requirements
To be successful in this role, you will need:
- A minimum of 2 years of experience working in a 5-star hotel environment.
- A minimum of 1 year of Front Office experience.
- Previous experience working in the Middle East Region is highly advantageous.
- Strong command of Microsoft Office products.
- Effective verbal and written communication skills in English. Arabic is an advantage.
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