Hotel Front Desk Associate

1 day ago


Doha, Baladīyat ad Dawḩah, Qatar Deka Minas (Pty) Ltd Full time

Four Seasons Hotels and Resorts has been recognized by FORTUNE Magazine's 100 Best Companies to Work for, every year since the survey began in 1998. Our company culture is built on mutual respect, collaboration, excellent service, and a passion for excellence.

We are seeking a highly skilled and experienced Reservations Agent to join our team at Four Seasons Hotel Doha. The ideal candidate will have 1-2 years of luxury hotel experience at a similar level, a college education or equivalent experience, and an excellent command of the English language.

About the Job:

  • Handle Incoming Calls and in-house calls.
  • Take written messages for hotel guests; transfer guests to voicemail to leave a message as well as retrieve guests' voice messages.
  • Lodge guest requests for wake-up calls, set the console and give the wake-up call, deal with unanswered wake-up calls; handle incoming faxes.
  • Handle guest requests in terms of DND, privately registered guests, and function room telephones.

Key Responsibilities:

  • Govern overnight tasks such as daily reports for all departments and line checks, pulse control report.
  • Communicate guest requests to the overnight runner.
  • Respond to crisis situations; run the operation manually when Opera crashes and apply the contingency plan in case of the switchboard being crashed.


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