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Front Office Coordinator

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar AND Trading Co. Full time
Responsibilities:
  • Greet customers and provide a warm welcome to our salon.
  • Assign beauticians to clients based on their preferences and update them about the services they require.
  • Confirm appointments via telephone and email to ensure seamless communication.
  • Upsell services to increase revenue and enhance customer experience.
  • Process cash and credit card transactions securely and issue receipts promptly.
  • Engage with customers in the waiting area, offering refreshments and friendly conversation.
  • Respond to client inquiries regarding our beauty services and schedule appointments accordingly.
  • Keep clients informed about new offers and services through timely notifications.
  • Offer cross-sell opportunities through brochures and gift vouchers when applicable.
  • Update customer records with accurate information, including contact details, appointments, and services provided.
  • Order business cards and brochures as needed to maintain a professional image.
  • Maintain a clean and organized reception area, ensuring a pleasant environment for our clients.