Maritime Services Team Leader

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Seven Seas Group - Maritime Services Full time

Seven Seas Group - Maritime Services is a global maritime services group that specializes in the provision of ship supplies, stores, spare parts, and leading technical maritime brands.

The ideal candidate for this role will possess exceptional customer service skills and have the ability to build relationships internally and externally.

This position requires strong attention to detail skills to ensure accurate system updates and quotations.

We are seeking a highly organized individual with experience working on ERP systems and proficient in MS Office applications.

Key Responsibilities:

  • Provide quality customer service to clients in order to upsell products and retain business.
  • Manage the quotation process for clients to generate maximum orders and ensure the products are delivered on time and to the standard and quality expected.
  • Oversee the day-to-day supervision of the Customer Service Executives ensuring objectives are met and the team are operating to an effective level.
  • Maintain and develop existing customers to optimize quality of service, business growth, and customer satisfaction.

Requirements:

  • Educated to a minimum standard equivalent to Bachelor Degree in a related field.
  • 5+ years of experience in a customer service position with responsibility for dealing with customers, quotations and upselling.
  • Ability to speak, read and write English.
  • Strong communication and interpersonal skills.
  • Experience working on ERP systems.
  • Proficient in MS Office applications.

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