Commercial Team Lead

5 days ago

Doha, Baladīyat ad Dawḩah, Qatar Seven Seas Group - Maritime Services Full time

Company Description

Seven Seas Group - Maritime Services is a global maritime services group that specializes in the provision of ship supplies, stores, spare parts, and leading technical maritime brands. With a network of over 600 ports in 18 countries across Asia Pacific, Middle East and Africa, Europe, and the Americas, Seven Seas has a team of professionals dedicated to exceptional customer service.

Role Description

Provide quality customer service to clients in order to upsell products and retain business. Manage the quotation process for clients to generate maximum orders and ensure the products are delivered on time and to the standard and quality expected.

Key Position Accountabilities

  • Oversee the day to day supervision of the Customer Service Executives ensuring objectives are met and the team are operating to an effective level.
  • Maintain and develop existing customers to optimize quality of service, business growth, and customer satisfaction.
  • Liaise directly with larger clients to ensure orders are delivered on time and in full to develop relationships and improve customer service & sales.
  • Responsible for handling Request for Quotations (RFQs) within the time allocated including receiving, creating and distributing the quote to the client.
  • Responsible for handling technical and provision quotations whilst liaising with internal procurement to ensure products are competitive and at the quality required for the client.
  • Ensure each quotation sent to a client is followed up within the agreed time frame to build on customer service activities and convert the quotation to an order.
  • Use customer and prospect contact activity tools and systems, and update relevant information held in these systems.
  • Ensure all bonded paperwork is endorsed by the vessel and submitted to the bond vendor in the required timeframe.
  • Supervise the team members to ensure they are clear on their daily priorities.
  • Work with the Commercial Manager to analyze sales data to identify areas of personal and team improvements.
  • Train and support new team members on company processes and procedures, computer systems and other resources needed to perform their roles.
  • Ensure individual Key Performance Indicators (KPIs) and targets are achieved on a weekly and monthly basis.
  • Undertake initiatives aimed at improving the efficiency and effectiveness of service delivery to meet challenges.

Education, Experience, Training and Special Skills

  • Educated to a minimum standard equivalent to Bachelor Degree in a related field.
  • 5+ years of experience in a customer service position with responsibility for dealing with customers, quotations and upselling.
  • Ability to speak, read and write English.
  • Customer service skills with the ability to build relationships internally and externally.
  • Strong attention to detail skills to ensure accurate system updates and quotations.
  • Experienced MS Office user in the following applications: Word, Excel, PowerPoint, Vision, Outlook, Project.
  • Experience working on ERP systems.

READY TO JOIN US

Apply now with your CV and a short text explaining why you would like to join our team at recruitment@sevenseasgroup.com

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