Director of Operations
6 days ago
Job Summary
The Director of Operations is a strategic business leader responsible for overseeing the hotel's operations, ensuring seamless execution of business strategies, and driving revenue growth. This role requires a strong leader who can develop and implement departmental strategies, manage profitability, and lead a high-performing team.
Key Responsibilities
- Managing Profitability
- Analyze service issues and identify trends to make informed decisions.
- Develop and execute operational strategies aligned with the brand's business strategy.
- Monitor hotel operations sales performance against budget and review financial statements.
- Managing Revenue Goals
- Coaches and supports operations team to effectively manage occupancy & rate, wages, and controllable expenses.
- Reviews the Wage Progress Report and compares budgeted wages to actual wages.
- Leading Operations and Department Teams
- Champions the brand's service vision for product and service delivery.
- Develops systems to enable employees to understand guest satisfaction results.
- Managing the Guest Experience
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
- Responds to and handles guest problems and complaints.
Requirements
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
- OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
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