IT Technical Support

6 days ago

Doha, Qatar Pilates Full time

Moreover, technical support officers need to talk to users directly, as well as create written documentation, requiring excellent written and verbal communication.

**Technical Support Responsibilities**:

- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Speaking to Users to quickly get to the root of their problem.
- Talking users through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Replacing or repairing the necessary parts.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Conducting electrical safety checks on equipment.

**Technical Support Requirements**:

- Degree in computer science or information technology.
- Certification in Microsoft, Linux, or Cisco is advantageous.
- Prior experience in tech support, desktop support, or a similar role.
- Proficiency in Windows/Linux/Mac OS.
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.

**Salary**: QAR4,000.00 - QAR5,000.00 per month

**Education**:

- Bachelor's (preferred)

Ability to Commute:

- Doha (required)

Ability to Relocate:

- Doha: Relocate before starting work (required)

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