Baggage Services Supervisor Ground Services

**About Job**:
Provide leadership, monitoring of mishandled baggage issues at the Arrival and Transfer Baggage Area on shift basis.

To achieve consistently high-quality services to Qatar Airways customers, in compliance with Standard Operating Procedures (SOP)

Support, motivate and mentor others, specifically new joiners. Ensure ‘real time’ deployment of team members at designated area, and they adhere to the Safety Policy and Security Standards of the Company.

**Key accountabilities include**:

- Ensures that the passengers are assisted on arrival in a professional and timely manner for their mishandled baggage and that property irregularity reports are raised
- Support the baggage arrivals process i.e. Baggage stores, Baggage services counter, Call Centre, Tracing center & Delivery Counter ensuring that staff resources are efficiently deployed to meet peak demand.
- Encourages the team to comply with the company’s standard procedures so that a high level of service is delivered to the passengers.
- Co-ordinates with the Customer Care, Head Office, Outstations, QR Security and other departments, concerning day to day operational issues and complaints pertaining to mishandled baggage.
- Approves interim relief payments within the established baggage compensation policy, handles all operational and administrative matters including petty cash float and cost-effective use of transport to deliver bags to their respective owners.
- Monitor the GHA performance and highlight all discrepancies to the respective duty officer on shift basis.
- Monitoring tag less baggage, unknown or unauthorized baggage, AVIH handling, MOI intercepted baggage handling.
- Coordinating with GHA to ensure smooth handling baggage at Baggage Make up Area.
- Ensure customers are met and assisted with all queries, and follow up on pending cases by delegating to the team.

**Be part of an extraordinary story**

your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before.

**Qualifications**:
**Qualifications**:
Essential
- Relevant Vocational, Tertiary or Trade qualification

Preferred:
Desirable - University degree

Previous Experience:
Essential
- Minimum 4 years relevant experience
- Desirable: 3-5 years’ experience in Baggage Services -Arrival or Transfer Baggage Services Area.
- Knowledge of HAQIBA / World Tracer Management system or any other airline experience.

**Job Specific Skills**:
Essential
- Desirable: HAQIBA /World Tracer familiarity, other airline experience
- Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community