Senior Customer Service Representative
4 months ago
- Be the Subject Matter expert for the team
- Handling customer's calls in a timely manner and providing helpful accurate information.
- Demonstrate high level of empathy during interactions with the caller.
- Supporting other functions within the project such as making outgoing calls for follow ups, providing specific information and more as instructed by line manager.
- Support Team Leader as and when required.
- Keeping CRM up to date
- Ensure adherence to company policies, procedures and practices.
- Providing good customer service to callers by always demonstrating showing positive behavior.
- Attend training courses relevant to the role and implement the training as appropriate.
- Establishing and maintaining effective working relationships
- Communicating effectively verbally and in writing in both Arabic and English.
- Work as a team with other colleagues to carry out work smoothly.
- To understand the need for and maintain strict confidentiality at all times.
- Customers
- Team Leaders
- Support Team
- HR
- IT Team
- Excellent written and verbal communication.
- Solution focused and High problem solving skills
- Excellent time management and self-organizing
- Good typing speed
- Experience with usage of MS Windows and MS office and related tools
- Graduate in any discipline
- Highly Empathetic
- Ability to work under pressure
- Flexible hours
- Patient, Motivated self-starter
- Excellent communication with the team
- Presentation and negotiation talent
- Displays positive professional outlook and behavior
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