Loyalty Partnership Specialist

5 days ago

Doha, Baladīyat ad Dawḩah, Qatar Qatar Airline Full time

As a Loyalty Partnership Specialist (Financial Institutions), you will be responsible to serve as primary lead for non-airline loyalty partnerships. You will also be responsible for growing and maintaining the non-airline portfolio of partners within the assigned vertical.

Manage relationships with key internal and external stakeholders including senior leadership, lead Business Development efforts, assist with Privilege Club projects and work with various cross-functional teams to fulfill your objectives. Focus on driving non-air penetration globally, improve customer engagement and profitability as well as being responsible for achieving annual revenue targets.

Key Accountabilities include:
  1. Participate in developing partnership strategy through design of optimal collaboration models with relevant non-airline partners that create new member benefits, improve earn velocity, provide new redemption choices and grow revenues.
  2. Increase non-air penetration % through well-defined business plans and leveraging local QR teams to increase revenue and engagement in key markets in Europe, US, ISC, APAC and GCC.
  3. Develop and project manage various loyalty product offerings (benefits, campaigns etc.) through interactions with various stakeholders - internal and external.
  4. Seek new and viable non-air partners through networking and sales calls that can bring value to joint members or customers.
  5. Showcase merits of new partnership proposals through effective presentations and detailed business cases that will gain senior management approvals.
  6. Manage various stakeholders through detailed meetings, information exchange and discussions on commercial terms - customer value propositions, mileage pricing, acquisition and engagement plans.
  7. Account manage (client servicing) the portfolio of partners that are assigned, and closely work with partners to ensure that growth is achieved year on year.
  8. Influence key partnerships decisions through careful negotiations and contractual discussions to ensure win-win for QR and partners.
  9. Perform detailed financial analysis and discuss with related stakeholders on the business case.
  10. Review legal documents, liaising regularly with Legal and Contract teams to ensure compliance with standard business policies and practices.
  11. Coordinate the launch pipeline of new partner products and services in close discussion with Loyalty Marketing and Corporate Communications teams to achieve maximum publicity and exposure.
  12. Track monthly Avios purchases by partners adjusting business plans when needed to ensure yearly revenue targets will be met.
  13. Influence key account partners in the assigned vertical to run joint offers, spend/awareness campaigns and targeted communication to enhance value to customers and promote new customer acquisitions.
  14. Conduct post-implementation review of recent partner launches to assess level of effort and resources against results and plan better for future launches.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.

Together, everything is possible.

Qualifications

About You

We are hiring for an experienced professional to join our Loyalty team.

  • Bachelor's degree is essential.
  • 4+ years job related experience in loyalty financial partnerships.
  • 7+ years of overall experience.
  • Well versed with Microsoft Excel and PowerPoint.
  • Experience in Customer Loyalty Programs.
  • Possess effective communication skills to coordinate and negotiate with key stakeholders.
  • Proven experience to analyze complex data and create insightful presentations/dashboard meant for data driven decisions.
About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to Apply

If you are interested to submit your application and feel you are a good fit for this role, please complete our application form and upload your CV for our review and consideration.

Application Guidelines
  • All internal candidates can only have three active applications at any point in time.
  • All internal candidates must have completed a minimum of 10 months in their current role in order to apply for a new role.
  • All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process.
  • If you are a Deck Crew (Qatar Airways & Qatar Executive) or Qatar Executive Cabin Crew candidate, you would require a NOC to apply for this role.
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