Customer Service

5 months ago


Doha, Qatar Energy Jobline Full time

Key Responsibilities

  • Liaison with Sub-Contractors, internal Customer Services/other internal teams on progress and resolution of each Service Order Job
  • Creation and maintenance of Sub-Contract database including all equipment under contract with 3rd parties.
  • Co-ordinate External sub-contractor processes and relationships
  • Liaise and negotiation with Sub-Contractors to achieve best commercial results
  • Constant review of "external engineer ' to ensure the date given to Customers for visits is achieved/updated as per pre-determined SLA
  • Negotiation with Sub-Contractors to obtain quotes and service client requirements within SLA

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