Senior Officer Digital Business Development
2 weeks ago
Job Summary:
The incumbent is responsible for supporting Manager Digital Business Development in developing and managing strategies and digital business plans at local and international branches as well as oversea strategies and plans at subsidiaries from group level. The incumbent has to have the role in supporting and promoting Digital Center of Excellence (DCOE) objectives and values internally to business units and externally to partners collaborating with DCoE. The incumbent will be responsible to documenting and support execution of agreed upon digital strategies operating model at Group level. Including subsidiaries and international units to provide digital leadership for digital transformation of Group Retail business to Digital Business focusing on customer experience, generating new growth from Digital Business, achieve operational excellence and extending the core business to adjacent ecosystem models. The incumbent has responsibility to support the digital strategy execution based on agreed roadmap and ensure strategic initiatives are managed and digital solutions are created and executed. In addition, to ensure DCoE is adopting best practices, conducting or soliciting researches, provide support and training for digital agenda within the Group. The incumbent will be coordinating and monitoring the ongoing projects and insure that these projects are executed and earned the value from them as per the strategy plan. In addition, the incumbent will be overall responsible for conducting development of processes and enhancement on identified processes, products or services and presenting the findings of the same to the concerned management. The incumbent will also be responsible for ensuring projects’ compliance with the Group-wide Operational standards, policies/procedures, industry best practices and pertinent laws and regulations.
Essential Duties & Responsibilities by Dimensions
- **Shareholder & Financial**:
- Lead execution of the Digital Strategy roadmap, ensuring strategic initiatives are effectively implemented across the Group.
- Assist and work to operationalize the Digital Center of Excellence (DCoE) at the Group level; including staffing, processes and tools.
- Lead the defining of the detailed operating model for the DCoE; including policies, procedures, & technology capabilities.
- Sit on the Digital Strategy Committee; provide update on roadmap execution; coordinate executive decisions on risks and escalations
- Work towards the set Key Performance Indicators (KPIs), for performance monitoring and quality measurement purposes, for development and execution of strategic digital initiatives.
- Prepare and monitor periodic Digital Maturity benchmarking to continuously monitor performance and identify areas of improvement.
- Define Digital customer experience guidelines and targets as assigned by the Manager Digital Business Development or DCoE; support change management efforts to infuse customer-centric behaviours and ways of working in the organizational culture.
- Prepare presentation materials for Digital Strategy committee and working group meetings; track minutes and action items.
- Identify opportunities for cost reductions and service quality improvements by evaluating data and perform statistical analysis to identify improvement opportunities as well as associated issues and risks.
- Monitor and report on strategic KPIs set forth by the Digital Strategy;
- Work towards developing group annual budgeting process in collaboration with other subsidiaries and HO relevant units
- Analyse and forecast revenue, profitability, margins, fees generated from new digital capabilities.
- Implements KPI’s and best practices for Senior Officer Digital Business Development
- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
- Act within the limits of the powers delegated to the incumbent.
- **Customer (Internal & External)**:
- Ensure coordination with the concerned project delivery departments in the formulation of project deliverables, resources, priorities, duration, and cost.
- Secure the requirements for the concerned departments and solutions for the respective digital projects execution.
- Continuously monitor progress and prepare reports to the AGM Group Retail Digital Business on a timely manner.
- Study all existing products and suggest best practice to minimize risk; increase automation and improve productivity and income as per market behaviour
- Liaise with internal and external providers, Group IT, Group Operations, relevant HO departments, subsidiaries and external vendors/ consultants.
- Establish guidelines for persona definition and journey mapping design for usage across the Group.
- Establish guidelines for research and conduction of customer focus groups; coordinate with existing market research function(s) to streamline guidelines & execution.
- Define UX design standards for best p
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