Enterprise Customer Success Manager

3 weeks ago

Doha, Qatar SAP Full time

**We help the world run better
**At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**Who you’ll become**

The Enterprise Customer Success Manager is the customer’s advisor on SAP business capabilities and benefits, driving the end-to-end (E2E) customer journey, from discovery to value realization, focusing on adoption and consumption. The E-CSM serves as the strategic point of contact for the customer and helps define and drive customer transformation and successful business outcomes. They will orchestrate the broader account team members and the partner ecosystem to deliver the intelligent enterprise.

As an E-CSM within the SAP Academy for Customer Success, you will be responsible to:

- Immerse yourself in multi-dimensional, experiential learning focusing on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
- Enhance skills in advising complex, global transformations and driving customer outcomes, renewals, expansions, and upsells.
- Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

**What you’ll bring**
- 3-5 years’ work experience in Business (e.g., Finance, Operations, Supply Chain) and/or Business/Strategy Consulting with a proven record of supporting business process transformation.
- Experience advising or driving complex global transformations.
- Multi-dimensional experience: global experience, leadership role, entrepreneurial/self-starter, volunteerism, music, sports, etc.
- Strong communication skills, including fluency in English and local language.
- Proficient interpersonal skills, including passion, curiosity, practical listening skills, professional presence, empathy, and a “can-get-it-done” mentality.
- Demonstrated ability to collaborate across diverse stakeholders and business functions in a complex, matrixed environment.
- Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.

**About SAP Academy for Customer Success**

The SAP Academy for Customer Success is a world-class training program that develops our next-generation workforce by delivering an energizing and inspiring experience within a globally diverse environment. This dynamic 10-month program strengthens the foundation for a successful career at SAP.

Join us for the opportunity of a lifetime, to develop a global peer network, partner and engage with customers to help solve their unique business challenges, and leverage world-class cloud-based products and services, all while earning a great salary and benefits.

SAPAcademyforCustomerSuccess #SAPCSMProgramG4

SAP’s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.

We are planning a practical and immersive portion of our program, which will have participants spend between 4 and 6 weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note that this is still in the planning phase, and the final decision will be confirmed by the first quarter of 2025. We will ensure that this information is communicated promptly and that sufficient time is provided for necessary preparations.

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

  • Enterprise Cloud Success Manager

    7 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Google Full time

    As a key member of our team, you will be responsible for helping customers make investments in new technologies and projects based on expected value and Return on Investment.About the JobGoogle Cloud accelerates every organization's ability to digitally transform its business and industry.We deliver enterprise-grade solutions that leverage Google's...

  • Customer Success Manager

    4 weeks ago

    Doha, Qatar IBM Full time

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...

  • Customer Success Manager

    3 weeks ago

    Doha, Qatar IBM Full time

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...

  • Enterprise Customer Success Partner

    3 weeks ago

    Doha, Qatar SAP Full time

    **We help the world run better **At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Senior Success Manager

    3 days ago

    Doha, Qatar Sprinklr Full time

    Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with...

  • Customer Success Manager, Cloud Security

    4 weeks ago

    Doha, Qatar Google Full time

    **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 4 years of experience in a customer success role in the enterprise software, cloud space, or AI space. - Experience in security solutions domain, such as Security Operations (SecOps) i.e., Security Information Event Management (SIEM) and Security Orchestration, Automation,...

  • Customer Success Manager

    3 weeks ago

    Doha, Qatar IBM Full time

    **Introduction** Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial...

  • Customer Success Account Manager

    3 weeks ago

    Doha, Qatar Microsoft Full time

    Microsoft Qatar as part of CEMA region is seeking a **Customer Success Account Manager (CSAM)** who develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships. He/she will will leverage understanding of the customer's technology...

  • Customer Success Account Manager

    2 weeks ago

    Doha, Qatar Microsoft Full time

    A **Customer Success Accoutn Manager (CSAM)** develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships. Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment...

  • Customer Success Manager

    4 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Viasat Full time

    About Viasat">We are a global leader in satellite communications, providing innovative solutions to meet the evolving needs of our customers.">The Role">">Develop and maintain strong relationships with customers and internal teams to ensure seamless delivery of services and products.">Identify and capitalize on opportunities to grow and improve customer...

  • Enterprise Architect

    6 days ago

    Doha, Qatar Novel Overseas Corporation Full time

    **Job Role **:Enterprise Architect Experience : 10+ years **Architectural Leadership**: Take ownership of architectural responsibilities to ensure the successful implementation of Enterprise wide architectures. Set the strategic direction, provide oversight, and offer guidance to teams involved in deploying various solutions. **Governance and...

  • Senior Customer Success Manager

    4 weeks ago

    Doha, Qatar Baker Hughes Full time

    **Do you enjoy being part of team that provides high-quality engineering for our customers?** **Do you enjoy being a part of a successful team?** **Join our Team!** Industry Energy technology (IET) part of Baker Hughes Company operates across 120 countries and serves the entire energy value-chain and industrial sector. We hold an extensive portfolio of...

  • Head of Enterprise Products

    3 weeks ago

    Doha, Qatar Vodafone Full time

    We are experts when it comes to providing successful communications for businesses. Supporting the implementation of Vodafone’s total communications strategy, our unique capabilities are driving the development and delivery of the products and solutions portfolio for all of our Enterprise customers. Did someone say flawless delivery? That’s what the...

  • Customer Success Lead

    5 days ago

    Doha, Baladīyat ad Dawḩah, Qatar ALI BIN ALI Full time

    Customer Success LeadWe are looking for a Customer Success Lead to join our team at ALI BIN ALI. The successful candidate will be responsible for managing relationships with key customers, identifying new sales opportunities, and developing strategic plans to achieve revenue targets.This role requires a strong understanding of the IT solutions market,...

  • Customer Success Director

    5 days ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    Role SummaryThe CUSTOMER SUCCESS DIRECTOR at lxbfYeaa is responsible for driving customer satisfaction and delivering value-added services in a technology-driven environment. This individual will oversee the management of client relationships, identifying opportunities for service enhancement and collaborating with cross-functional teams to realize these...

  • Customer Success Account Mgmt

    3 weeks ago

    Doha, Qatar Microsoft Full time

    As a Customer Success Account Manager, you are the primary customer facing role responsible for customer success through the management of program deliveries and strong customer executive relationships at our largest, most complex strategic customers. The prevailing business priority is the customers’ successful adoption and productive use of Microsoft...

  • Customer Success Account Mgmt

    4 weeks ago

    Doha, Qatar Microsoft Full time

    Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes. **Responsibilities**: As a Principal Customer Success...

  • Regional Enterprise Channel Manager

    4 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Kaspersky Full time

    Job DescriptionAs a Territory Channel Manager based in Qatar, you will drive enterprise sales and channel partnerships in this region.Your key responsibilities will include:Achieving quarterly and annually set targets from Enterprise on territory outside NAL;Establishing and maintaining executive-level relationships to create a qualified pipeline and drive...

  • Customer Success Advocate

    4 days ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    At lxbfYeaa, we are committed to providing exceptional customer service and support. As a Customer Success Executive, you will be responsible for managing incoming calls and chats, exhibiting strong phone contact handling skills and active listening.The main purpose of your role is to effectively resolve VIP requests and deal with queries from within the...

  • Customer Success Lead

    2 weeks ago

    Doha, Qatar Microsoft Full time

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...