Customer Experience

6 days ago

Doha, Qatar Qatar Airways Full time

About the Role

As a Lounge Supervisor you will be responsible for organizing resources effectively and co-ordinating necessary activities to ensure efficient, productive and risk free operation are carried out on shift basis. You will support the line manager to ensure exemplary service is provided to all Qatar Airways customers. You will supervise daily operations ensuring all standard operating procedures are practiced and provide support and assistance to the Front of House and Food & Beverages teams.

Your key accountabilities include:

- Supervise and Participate in Lounge (Front of House and Food & Beverage) operations as per Standard Operating Procedures (SOP) relevant to HIA Lounges.
- Conduct team meetings and discuss issued face by colleagues in Front of House and Food & Beverage, try to find immediate solutions and report the same to the Line Manager
- Communicate effectively with all areas of the operation and ensure visual appearance of the operational is of the highest standard by regular monitoring. Ensure all team members are appropriately groomed and maintain highest level of hygiene when on duty, report and deviation to the set grooming and standards regulation to the line manager/ grooming officer on duty and initiate corrective action.
- Maintain restaurant inventory, food rotation, menu consistency and beverage commission guidelines and ensure all team members are following food safety, hygiene, health and safety standards and procedures for a safe lounge operation.
- Manage conflict resolution and facilitate service recovery situations with guest. Actively participate and interact with customers to understand needs and attend to special requests and be prepared to "to go the extra mile" in order to make a memorable experience for all lounges customers. Describe relevant information to customers about all services provided at the HIA Lounges while they are undertaking their Qatar Airways lounge experience.
- Liaise and build positive relationships with other internal departments and external agencies where applicable.
- Ensure the relevant Lounge environment is warm and pleasurable at all times through keeping the area immaculately clean, and ensuring information available to customers is accurate and up to date.
- Assist in establishing methods for inventory control and adhere to purchasing procedures to ensure par levels of food, beverage, cutlery, paper and other lounge supplies are readily available.
- Perform other department duties related to his/her positions as directed by the Head of the Department.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

**Qualifications**:
About You

Your excellent interpersonal skills and your focus in providing excellent customer service will need to be infectious in successfully leading and motivating your team. You have strong communication skills and able to make decision independently. If you have a true passion for providing 5 star service and have previous experience within premium hospitality establishments, airline or airport operations, then we have an opportunity for you within our growing team

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply

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