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Contact Centre Recruitment Event- Customer Services

4 weeks ago

Doha, Qatar Qatar Airways Full time

Welcome to a world where ambitions fly high

Qatar Airways recruitment team will be coming to Morocco by early March 2023.

Join our award-winning team of culturally-diverse professionals and take your career to new heights.

We are looking for talented individuals, to be part of our team based at our office in Doha, Qatar.

**Join us as Customer Services Agent**

Based in Doha Contact Centre, you will provide service excellence to Qatar Airways customers through telephone, ensuring that customer satisfaction is optimized in every interaction. Your responsibilities will include making new reservations and changes to existing reservations, quoting the correct fares, rules of carriage, issuance/ re-issuance of tickets, and processing of refunds. In addition, you will support E-commerce and Frequent Flyer Program activities.

Key accountabilities will include:

- Maintain and generate reports as required
- Sell, up-sell and cross-sell Qatar Airways products and services to the customer
- Complete fraud prevention checks
- Make outbound calls to customers to provide information as and when it is required

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before.

**About you**:

- High School Qualification with 1 year of customer service experience.
- Having a Reservation & Ticketing background (GDS system experience-Amadeus/SITA etc) is preferred.
- Having Contact center experience is preferred.
- Excellent written and spoken English, confident to articulate and comprehend in English and can hold the conversation.
- Bilingual - fluent in English and Arabic or German or French or Spanish language
- Interactive, customer service oriented with warm, cheerful and expressive personality.
- Customer focused and always drives customer satisfaction when responding to customer enquiries and calls.
- Flexible to work on 24x 7 shifts.
- Relocation to Doha, Qatar is required.

**Benefits Include**:

- Competitive salary package.
- 8 weeks of professional training based on our main system, Qatar Airways products and policies with another 2 weeks of coaching period provided by our Subject Matter Experts.
- A fast-paced, dynamic and engaging work environment.
- Incredible travel benefits package to explore the world with us (including 1 annual leave ticket for you and discounted flight tickets for family and friends)

**About Qatar Airways Group:
**Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**How to apply

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