IT Technical Support

5 months ago


Doha, Qatar Click Solutions Trading Full time

The Level 2 (L2) IT Support is responsible for providing technical assistance and support related to computer systems, hardware, software, Activ Directory ( Mcsa), network, and other IT-related issues. This role involves resolving complex technical problems, implementing solutions, and ensuring efficient IT operations within the organization. The L2 Support Specialist will also assist in maintaining and optimizing IT infrastructure to meet business requirements.

**Responsibilities**:

- 2. Resolve escalated technical issues related to computer hardware, software, peripherals, and network connectivity.
- 3. Diagnose and troubleshoot complex IT problems and determine appropriate solutions in a timely manner.
- 4. Collaborate with L1 support technicians and other IT staff to escalate issues as needed and ensure timely resolution.
- 6. Perform system upgrades, patches, and updates as required to maintain security and functionality.
- 7. Manage user accounts, permissions, and access rights in accordance with IT security policies.
- 8. Conduct regular system maintenance tasks, including backups, antivirus scans, and performance optimization.
- 9. Assist in the deployment and implementation of IT projects, including software rollouts, hardware upgrades, and infrastructure changes.
- 10. Document IT procedures, configurations, and troubleshooting steps for knowledge sharing and future reference.
- 11. Provide training and guidance to end-users on IT-related topics, including software usage, security best practices, and troubleshooting techniques.
- 12. Stay informed about latest technology trends, software updates, and security vulnerabilities to proactively address potential issues.
- 13. Participate in on-call rotation and provide after-hours support as needed to ensure uninterrupted IT services.

**Requirements**:

- Relevant certifications (e.g., Microsoft Certified IT Professional,ITIL,MCSA & CCNA) are a plus.
- Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.
- Minimum 1-2 years experience in **IT Support **field
- Excellent communication and interpersonal skills.

**Job Types**: Contract, Full-time



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