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Application Support Lead
2 weeks ago
**Scope of Work**
- Manage, supervise and provide direction for the Application Support team, ensuring that all service level agreements are met, and incidents are resolved in a timely manner.
- Ensure that all incidents, problems, and service requests are tracked, managed, and resolved in accordance with established processes.
- Drafting RFPs and evaluating vendor proposals for new systems and upgrades.
- Performing technical evaluations and making recommendations for system improvements.
- Overseeing governance and compliance with policies and procedures on the operations team.
- Collaborating with internal teams to identify and resolve system issues.
- Providing regular reports on system performance and identifying opportunities for improvement.
- Ensuring system uptime and availability.
- Experience managing teams of support staff.
- Demonstrated experience in drafting RFPs and evaluating vendor proposals.
- Knowledge of governance and compliance procedures for enterprise systems.
- Excellent communication skills and ability to collaborate with internal teams and external vendors.
- Knowledge of Microsoft Power Platforms
**Job Type**: Contract
Contract length: 12 months
Application Question(s):
- Do you have experience in drafting RFPs and evaluating vendor proposals
- Do you have Knowledge of governance and compliance procedures for enterprise systems
**Experience**:
-
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