Assistant Manager E-channels Services Business
6 days ago
Join a leading financial institution in Doha as an Assistant Manager E-Channels Services Business Analysis (Qatarization), where you’ll drive efficient information systems to support strategic goals and deliver a seamless, high-quality customer experience.
**Key Responsibilities**
**1. Financial and Strategic Support**
- Enhance and optimize information systems to align with the institution’s goals.
- Conduct cost-benefit and ROI analyses to inform system implementation decisions.
- Implement KPIs and industry best practices to boost productivity, minimize costs, and enhance system value.
**2. Customer Engagement**
- Collaborate with business units to address their systems requirements and ensure satisfaction.
- Improve turn-around time and enhance service delivery in line with internal SLAs.
- Provide accurate, timely information for audits, compliance, financial control, and risk management needs.
**3. Systems and Process Management**
- Lead a team of analysts, fostering skill development and promoting best practices.
- Oversee system administration, ensuring systems operate efficiently and meet user requirements.
- Enhance compatibility and information-sharing through effective systems design and troubleshooting.
**4. Continuous Improvement**
- Drive innovation and process improvements within the business analytics domain.
- Test, monitor, and maintain software and hardware to enhance workflows and increase system effectiveness.
**5. Learning & Development**
- Promote skill development and seek out professional growth opportunities within the team.
- Remain updated on industry developments to incorporate advancements into business practices.
**6. Compliance & Risk Management**
- Adhere to all regulatory and compliance requirements, including AML, CTF, Data Protection, and Conduct Risk policies.
- Participate in risk management through regular reporting and compliance with the institution’s risk framework.
- Complete all required training and maintain qualifications to ensure competency.
**7. Confidentiality & Professionalism**
- Uphold strict confidentiality for all client and internal information.
- Adhere to data protection standards to safeguard sensitive information.
- Demonstrate the highest standards of professionalism, supporting the institution’s market leadership.
**Qualifications**
- Bachelor’s degree in Marketing, Finance, Accounting, Business Administration, IT, or a related field.
**Skills**
- Proficiency in programming languages, development tools, and Agile methodology.
- Strong analytical and troubleshooting abilities; adept at change management and digital banking.
- Excellent verbal and written communication in English and Arabic.
- Familiarity with tools like JIRA, Enterprise Architect, and business analysis methodologies.
**Job Types**: Full-time, Permanent
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