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Branch Representative
3 weeks ago
We are currently hiring a Branch Representative to join our team at our Laundry Branch. This position requires excellent communication skills, a friendly disposition, and a commitment to providing exceptional customer service. The Branch Representative will be responsible for ensuring a positive experience for customers by greeting them warmly, addressing their inquiries, and assisting with their laundry needs.
**Responsibilities**:
- Welcome customers to the laundry facility with a friendly and courteous attitude.
- Engage customers in conversation, demonstrating attentiveness and empathy towards their needs.
- Provide assistance and guidance to customers regarding laundry services, including pricing and machine usage.
- Answer customer inquiries regarding laundry processes, delivery options, and other related concerns.
- Maintain a clean and organized environment within the laundry facility, including monitoring machine availability and cleanliness.
- Process customer transactions accurately and efficiently.
- Address customer complaints and concerns professionally and promptly, striving to resolve issues to their satisfaction.
- Collaborate with team members to ensure smooth operations and timely completion of tasks.
- Adhere to company policies and procedures regarding customer interactions, safety, and security.
**Requirements**:
- Excellent communication skills, both verbal and written.
- Pleasing Personality.
- Proficiency in English.
- Friendly and approachable demeanour, with a soft-spoken and polite manner.
- Ability to multitask and work efficiently in a fast-paced environment.
- Strong customer service orientation, with a genuine desire to assist customers.
- Previous experience in a customer service or retail role is preferred but not required.
- Flexibility to work evening shifts, weekends, and holidays as needed.
- Must be legally eligible to work in the country.
**Job Types**: Full-time, Permanent
Pay: QAR2,500.00 - QAR3,000.00 per month
Expected Start Date: 21/05/2024
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