Customer Experience

7 days ago

Doha, Qatar Qatar Airways Full time

**About the role**

This is a very exciting opportunity based in Hamad International Airport. As Senior Manager Lounges, you are responsible for providing strategic, commercial and operational leadership to ensure that Qatar Airways HIA Lounges within Hamad International Airport (HIA) receives the best service and product updates. You will provide 5-star service level delivery in all Qatar Airways Lounges in HIA at all times.

In this role, you will oversee the management of services and day to day operations within Lounges through close monitoring of customer services and sales in order to establish the unit as a quality service provider thereby generating substantial revenue for Qatar Airways. Your area of responsibilities will also include Al Maha Services and their lounges.

Specific responsibilities include:

- Manages work output that meets the agreed standard of quantity, quality, cost and time frame to maintain financial viability within HIA Lounges.
- Organizes resources effectively and co-ordinate necessary activities to ensure efficient and risk free operation with all areas of HIA and Outstation Lounges.
- Provides efficient leadership and promote positive teamwork by ensuring that QR specific guidelines are met at all times.
- Prepares the annual business plans and operates within the budgets, making sure that adequate funding provisions are made for all activities with the area of responsibility.
- Monitors expenditures against approved levels on regular basis and investigates significant variances to ensure effective performance and cost control.
- Champions and directs the process of effective departmental planning including recruiting, training, developing and enhancing capabilities of staff.
- Ensures that employees at all levels understand work, health and safety requirements and expectations through provision of relevant QR Group induction, information, instruction, training and supervision.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

**Qualifications**:
**About you**
- Bachelor's degree from a reputed University/ Colleges
- Minimum 10 years of job related experience
- Comprehensive knowledge of airline lounge services with expertise on food and beverage management
- Sound financial management skills
- Operational management experience from large catering/ lounge/ F&B operation
- You have the passion for the finest product and services
- Sufficient knowledge of current international travel trends
- Strong business acumen and able to challenge others to manage change creatively
- Able to inspire and motivate teams and individuals to meet the organization's vision and goals
- Able to provide a conducive work place that fosters the development of others, facilitates cooperation and teamwork
- Strong service orientation and cross cultural awareness
- Excellent command of written and spoken English

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**How to apply

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