Workforce Management Analyst
6 days ago
**We are looking to hire a qualified Workforce Management Analyst to join our dynamic team.**
- The Workforce Management specialist is responsible for call flow management, forecasting and scheduling workload for the customer service areas.
- Accountable for the call flow management for the Customer Care Centre's, analyzing historical trends and real time variance drivers.
- Ensures Operational goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly.
- Monitors intra-day service levels and directs real-time changes to meet service levels.
- Expectations are to track & monitor actual vs forecasted call volumes real time and recommend actions aligned with the budgetary requirements.
- Use analytical skills to prepare reports & analysis of data and its impacts.
**Job Types**: Full-time, Permanent
**Salary**: QAR6,250.00 per month
Ability to commute/relocate:
- Doha: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- Workforce Management: 2 years (required)
- Data Analytics: 2 years (required)
- power BI, Tableau: 1 year (required)
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