Events Sales Manager

6 months ago

Doha, Qatar Talent Pal Full time

**General Information**:

- Country/Region- Qatar- Province/City- Doha- Location- Rosewood Doha- Department- Sales & Marketing- Job Type- Full-time Permanent**OVERVIEW**:

- Under the supervision of the Assistant Director of Groups, Catering & Events, Events Sales Manager is responsible for generating the majority of banquet revenue as well as assisting in the general management of the Catering Department.

**RESPONSIBILITIES**:

- To comply with the Hotel Code of Conduct at all times.
- Take responsibility for the co-ordination and monitoring of all meetings, from initial booking where possible through to post conference evaluation and account settlement.
- Liaise with Sales Department at point of initial negotiations with client to assist Sales Department in providing profitable and efficient proposals that are in line with hotel guidelines.
- Administration of all MICE and catering business with close liaison with client, rooms, sales, reservations departments.
- Compile and issue to all operating departments the BEOs and Group summaries for all events at least 5 working days prior the event.
- Communicate all information through regular follow up with client to review banquet room allocations and expected guest numbers and communicate to all concerned departments.
- Arrange group check-ins in liaison with Front Office Manager.
- Conduct pre - and post event briefings and communicate any comments relevant to the specific “event(s)” to all Departments concerned to improve addressed shortfalls, if any, within the operation.
- Review all daily Food & Beverage and Conference charges posted to relevant accounts during each convention, meeting or incentive, to ensure that all charges are in line the BEO.
- Consult with the Director of Food & Beverage and Executive Chef to prepare menus which will attract business and yield a satisfactory profit (custom made menus).
- Attend weekly BEO meeting including: Event Sales and Services Executives, Banquet Manager, Banquet Chefs, and Chief Steward, to finalize all details of upcoming functions.
- Be aware of cyclical events and be pro-active in planning.
- Ensure accurate response to proposals within 24 hours and deliver a high level of guest service standard at all times in the Catering & Events Sales department.
- Ensure that leads are followed up in a timely and professional manner (48 hours after sending the enquiry).
- Ensure an effective handover of client’s conference requirements and contract details from Sales Managers and Catering & Events team to the Operations Team.
- Maintain a high level of service by constantly training and coaching all direct reports and associates.
- To maintain all resort records, forms and policies as prescribed by management.
- To maintain and improve administrative standards of the Department.
- Properly maintain the function sheet folder and monitor all additions, deletions and changes of status.
- Monitor and update menu maintenance.
- Remain flexible in any changes presented by a client in respected to their planned or unplanned activities / functions.
- Meet conference organizers daily before and after the event to confirm details.
- React with urgency to any requests of the client to ensure maximum satisfaction during their conference.
- To ensure guest satisfaction and handle guest complaints.
- To establish outstanding guest relations.
- Report for duty punctually wearing correct uniform and name badge at all times.
- Provide courteous, professional service to external and internal clients at all times.
- Maintain good working relationships with own colleagues and all departments.
- Possess a comprehensive understanding of and adhere to the hotel’s policy relating to Fire and Emergency, Hygiene, Health and Safety.
- Maintain a high standard of personal appearance and hygiene at all times.
- To respond to changes in the department as dictated by industry, company or Resort.
- Perform any other reasonable duties as designated by your supervisor.

**ACCOUNTABILITY**:

- Held accountable to take care of his own health and safety, other person in the workplace that may be affected by their acts or omission at work.
- To report to his supervisor or respective Manager.

**QUALIFICATIONS**:

- Experience:

- Minimum three years’ experience for a luxury or ultra-luxury property.

**Education**:

- College degree or equivalent work experience.

General Skills:

- Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with mínimal supervision; maintain confidentiality of guest information and pertinent hotel data.

**About Us**:

- Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha

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