Customer Service Agent

5 days ago


Doha, Qatar PS Tech Full time

Doha, Qatar
- **Arabic Native Only**

**Major Responsibilities**
- The incumbent will be responsible to provide high quality customer services andensure a smooth patient flow in the health centre
- Treat patients courteously and with respect; and provide patients with accurateinformation.
- Maintain smooth, organized, and orderly flow of patients moving in and out of PHCC’spremises.
- Guide patients and visitors to appropriate areas in the health centre
- Receive and register patient queries, concerns, and complains, and assist in resolvingconcerns in an appropriate manner in accordance with PHCC policies & procedures
- Follow up with the respective departments regarding the patient complainsregistered in the Datix system and ensure complains are resolved and closed as perPHCC policies and procedures

.Document accurately patient interactions and deliver to the relevant personnel, in atimely manner.Educate patients about PHCC’s provided healthcare programs, procedures, andhealthcare services.
- Collect and document patient demographic information into the Cerner/Datixsystems as per requirement
- Support the daily activities of the registration area and develop statistical qualityassurance report including, the waiting time of a patient, registration speed, etc.
- Assist the registration clerks as necessary to ensure effective and efficient customerservices are provided.
- Receive and register patient queries, concerns and complains, and assist in resolvingconcerns in an appropriate manner in accordance with PHCC policies & procedures.
- Escalates the complaints to the customer service Lead if required.
- Supports the call centre team by providing necessary information as much as possiblewhen required.
- Adhere to the requirements of the PHCC health and safety guidelines.
- Understanding and adhere to emergency preparedness plans / policies.

**Qualification**

High school or Higher

**Experience & Knowledge Requirement**

Minimum of 2 years in an office assistant/customer service or a similar role

**Skills Requirment**
- High level of proficiency in the English and Arabic Language
- Strong Interpersonal skills
- Personal drive, commitment and being a self-starter.
- Prioritizing workload and meeting tight deadlines with high quality output.
- Good Computer skills, i.e. Word, Excel, outlook.
- Organized and Multi-tasking skills
- Ability to work effectively with a variety of groups
- Customer Oriented



  • Doha, Qatar Vistas Global Full time

    **We are looking for a Customer Service Agent preferably with background in the medical field.** Professional who is Responsible for providing effective customer service to patients, vendors, insurance companies and other medical facilities. Position requires excellent telephone communication skills, and a high level of skill in entering data into the...


  • Doha, Qatar MATRIX INCORPORTATED CONTRACTING CO. W.L.L Full time

    Good English communication skills with Arabic speakers add-value - Previous experience in world class customer service environment preferable - Highly motivated to deliver a world class service - Allocation will be on our Metro station - Shift basis work based on business requirements and Shift pattern 6/2 - 10 hours duty on feet at the metro station, as it...


  • Doha, Qatar Diet Delights Full time

    We are specialized nutrition company, we're dedicated to transforming lives through tailored nutrition and meal planning. Our mission is to empower individuals to achieve their health and wellness goals by providing nutritious, chef-prepared meals delivered straight to their doorsteps. As we continue to grow, we're looking for a Customer Care Service Agent...


  • Doha, Qatar Queens Mobile Full time

    **About Us** Queens Mobile is a leading provider of iPhone, iPad, MacBook, and Apple device repair services in Qatar. We specialize in home services for repairs, ensuring top-notch quality and convenience for our customers. As we expand our team, we are looking for a **bilingual (Arabic & English)** Customer Service Agent to join us and enhance our customer...


  • Doha, Qatar B Holding Full time

    Hiring for Customer Service Agent for the shopping mall. Female Available in Qatar, with Valid QID and Transferable visa (with NOC), ready to join immediately Experience in customer service, reception, front desk min 3 years 6 working days (shifts: morning, evening) / 1 day off (floating) **Job Types**: Full-time, Permanent Ability to...


  • Doha, Qatar Economic Group Full time

    We are currently looking for **Call Center agent-Arabic Speaker** who is having experience in Maintenence to join our Call Center team in Economic Group. **As a Call Center agent you will**: Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers...


  • Doha, Qatar Nology Store Full time

    Job Purpose: The Customer Service Supervisor will be responsible for managing a team of customer service agents. The primary responsibility of this role is to ensure that the team delivers excellent customer service and maintains high levels of customer satisfaction. This position will require leadership, organizational, and communication skills to...


  • Doha, Qatar Dieture Full time

    **Role Overview**: As a Call Center Agent, you will be the primary point of contact for customers contacting our company. You will handle inbound and outbound calls, providing exceptional customer service, resolving issues, and promoting our products or services. Your goal is to ensure customer satisfaction and maintain a positive company image. **Key...


  • Doha, Qatar Agent Project Group Services Full time

    We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. **Responsibilities** - Improve...


  • Doha, Qatar Souq Al Baladi Group Full time

    **Responsibilities**: - Supervising day-to-day operations in the customer service department. - Responding to customer service issues in a timely manner. - Creating effective customer service procedures, policies, and standards. - Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis. - Implementing an...


  • Doha, Qatar Capstone Property Full time

    Job Description: Ø Taking calls from customers, answering questions or addressing any concerns they may have. Ø handling inbound and outbound calls to and from customers, listening to customers’ needs and Fill Inquiry Form that include basic information about the property they are looking to purchase. Ø Using the Property Finder CRM system to export...

  • Guest Service Agent

    3 hours ago


    Doha, Qatar BANYAN TREE Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Service Agent

    3 hours ago


    Doha, Qatar Rixos Gulf Hotel Doha Full time

    **Guest Service Agent** The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our...


  • Doha, Qatar Gloria Hotel & Suites Full time

    We are looking for a Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their stay. Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry,...


  • Doha, Qatar Skydove hr Service Full time

    Minimum 3 years' experience in a freight forwarding role is required; preferably in a customer service or operations role. - Previous experience using the ERP system, CargoWise One, is required. - Previous experience updating or negotiating client rates is preferred. - Proficiency with Microsoft Office including Outlook, Teams, Word, and Excel. - Clear and...


  • Doha, Qatar Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...


  • Doha, Qatar Kate FM Full time

    _**We are Hiring a customer service officer (Arabic Nationalities)**_ As Agent Customer Service in Kate Facility Management Qatar Responsabilities: - Customer Service (Receiving Call from Tenant) Solving Issues - all Kate Properties 24*7 - Assigning work to technicians by using Rent Manager Software - Reviewing issues (like pending) - Provide detailed...

  • Reservation Agent

    23 hours ago


    Doha, Qatar Gulf Pearls Hotel Full time

    We are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets. To be successful as a Reservation Agent you must be able to work with mínimal supervision and...

  • Reservations Agent

    16 hours ago


    Doha, Qatar Hilton Full time

    Reservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...

  • Call Center Agent

    7 days ago


    Doha, Qatar Capstone Property Full time

    Job description: - Handling customer's calls, answering or addressing any concerns they have. - Handling inbound & outbound calls to and from customers, listening to customer's needs and filling inquiry form the include basic info about the property they are looking to purchase. - Distributing leads to sales agents according to area/project of focus for...